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Full telephone service was restored by 2:30pm Monday February 6, 2023.

As of 10:21 am we have been experiencing an outage with inbound calls, outbound calls are not affected. We are working with our service provider to determine the cause of the issue and roll out a fix. We currently do not have an ETA on service restoration.

As of 10:21 am we have been experiencing an outage with inbound calls, outbound calls are not affected. We are working with our service provider to determine the cause of the issue and roll out a fix. We currently do not have an ETA on service restoration.

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Some student profiles may be intermittently unavailable while work is being done to correct an issue.

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IST will be applying routine operational and security updates to IT systems from 10pm Saturday, February 4th, to 4am, Sunday, February 5th. During this critical activity, many enterprise IT services (e.g. Banner, DegreeWorks, TouchNet, Infosilem) will be unavailable. Webmail and Canvas will be available throughout most of this maintenance window, however, you may experience intermittent interruptions. Network access and telephone service will not be affected. If you encounter any issues after 4am on Sunday please report them to the IST Service Desk at 973-596-2900 or https://servicedesk.njit.edu.

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We are aware of some students having issues logging in or applying for student employment jobs in Cornerstone, we are currently working to resolve the issue. If you get an error message please contact us at omar@njit.edu or mg744@njit.edu and we will try to assist you as soon as we can.

We regret the inconvenience.

Thank you.

Student Employment Team

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Currently, NJIT users might be experiencing issues when loading the Kaltura playback, player, and mediaspace area. This has been identified and Kaltura is currently investigating the issue. You can view the Kaltura status page for updates at: https://status.kaltura.com/.

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The NJIT Voicemail system is experiencing an outage. Unified Communications and Telecommunications is investigating.

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Scheduled Network Maintenance – Sunday, January 15, 2023 5 AM – 6 AM

NJIT IST Networking will be performing maintenance on the internal campus network on Sunday, January 15, 2023 from 5 AM to 6 AM. There will be no network connectivity (WiFi or wired), internet, VPN or phone service during this time.

All enterprise IT services (e.g. Banner, DegreeWorks, TouchNet, Infosilem, Webmail, Canvas, etc) will be unavailable.

This maintenance is being performed to upgrade software and improve network reliability.

If you encounter any issues after 6 AM on Sunday please report them to the IST Service Desk at 973-596-2900 or https://servicedesk.njit.edu.

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There will be a DW outage tomorrow due to a scheduled upgrade.

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Currently users who contact 2900 will not get through to the Service Desk. We are aware of the issue and are actively working with the vendor to resolve. We do not have an ETA at this time but will update here once we do. We are sorry for the inconvience, in the mean time you can still log a ticket with the Service Desk by going to help.njit.edu or emailing us at servicedesk@njit.edu.

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UPDATE – Maintenance extended until 8am.

Maintenance activities are ongoing. Banner and dependent services (e.g. Highlander Pipeline, DegreeWorks) will remain unavailable until approximately 8am this morning, Dec. 11, 2022..

Original announcement:

IST will be performing routine maintenance of IT systems beginning 9pm Saturday, December 10th, to 4am, Sunday, December 11th. During this critical activity, Banner and dependent services (e.g. Highlander Pipeline, DegreeWorks) will be unavailable. Webmail and Canvas will be available throughout the maintenance window. Network access and telephone service will not be affected. If you encounter any issues after 4am on Sunday please report them to the IST Service Desk at 973-596-2900 or https://servicedesk.njit.edu.

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On Monday, December 12, 2022 at 10pm, IST Core Systems and Telecommunications will be applying operational and security updates to the DFS servers that support Windows shared folders. During this 15 minute maintenance window, access to your DFS files will become intermittent. We recommend closing open files before 10 PM Monday night.

Info: IST Service Desk servicedesk@njit.edu 973-596-2900

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NJIT Telephone System Maintenance Friday Night December 9, 2022

IST Unified Communications and Networks (Telecom) will upgrade the NJIT telephone system on Friday December 9, 2022 9:00 PM to Sunday December 11, 2022 3:00 AM. During this maintenance window most telephone services will not be impacted. Service impacting upgrades will be performed off hours:

Friday December 9, 2022 9:00 PM to 11:00 PM: Some Jabber authentication services may not be available.

Saturday December 10, 2022 10:00 PM to midnight: Office phones will automatically restart and will be unavailable for 3 minutes. If a phone is in use, the restart will be performed after the call completes.

Sunday December 11, 2022 12:00 AM to 3:00 AM: Emergency phones and FAX lines will be unavailable for 10 minutes.

If you encounter any issues after 3:00 AM on Sunday please report them to the IST Service Desk at 973-596-2900 or https://servicedesk.njit.edu.

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Network Upgrade Maintenance Fenster Hall Sunday December 11, 2022

IST Unified Communications and Networks (Telecom) will update and replace the networking equipment in Fenster Hall Floors 1,3,4,5,6,7 and parking areas. This is being done to increase capacity and increase network performance in the building. The upgrade will be performed on the following schedule:

Location: Fenster Hall Floors 3 and 4
Date: Sunday, December 11, 2022
Time: 8:00 AM to 5:00 PM

Location: Fenster Hall Floors 1, 5, 6, 7 and parking areas
Date: Sunday, December 11, 2022
Time: 8:00 AM to 12:00 PM

During this scheduled maintenance window, WiFi, wired network connectivity and phone service will not be available. The red and yellow Emergency phones will not be impacted.

The connectivity on Fenster Hall second floor will not be impacted.

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IST will be performing routine maintenance of IT systems beginning 9pm Saturday, December 10th, to 4am, Sunday, December 11th. During this critical activity, Banner and dependent services (e.g. Highlander Pipeline, DegreeWorks) will be unavailable. Webmail and Canvas will be available throughout the maintenance window. Network access and telephone service will not be affected. If you encounter any issues after 4am on Sunday please report them to the IST Service Desk at 973-596-2900 or https://servicedesk.njit.edu.

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Cisco’s Engineering team is investigating an issue impacting Webex App services. Some users located in the US region are experiencing connection problems accessing the Webex App. Users already signed in to the Webex App are not impacted.

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Core Systems will be applying patches to ACADERMIC Active Directory Domain Controllers today. These are rolling updates, no disruption to users or services.

Please address any questions or concerns to coresys@njit.edu

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Network Upgrade Maintenance

On December 4, 2022 the Information Services and Technology (IST) division will perform network upgrades/maintenance to the fifth, sixth, and seventh floors of Fenster Hall. This work will increase network performance and allow IST to replace older equipment.

In order to minimize any inconvenience, this work will be performed on Sunday, December 4 from 8:00 am – 5:00 pm. During this time there will be no network connectivity (WiFi or wired) or phone service in these locations (red emergency phones will not be impacted).

Date: Sunday, December 4, 2022

Time: 8:00 AM to 5:00 PM

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IST will be applying routine operational and security updates to IT systems from 10pm Saturday, December 3rd, to 4am, Sunday, December 4th. During this critical activity, many enterprise IT services (e.g. Banner, DegreeWorks, TouchNet, Infosilem) will be unavailable. Webmail and Canvas will be available throughout most of this maintenance window, however, you may experience intermittent interruptions. Network access and telephone service will not be affected. If you encounter any issues after 4am on Sunday please report them to the IST Service Desk at 973-596-2900 or https://servicedesk.njit.edu.

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IST will be applying routine operational and security updates to IT systems from 10pm Saturday, December 3rd, to 4am, Sunday, December 4th. During this critical activity, many enterprise IT services (e.g. Banner, DegreeWorks, TouchNet, Infosilem) will be unavailable. Webmail and Canvas will be available throughout most of this maintenance window, however, you may experience intermittent interruptions. Network access and telephone service will not be affected. If you encounter any issues after 4am on Sunday please report them to the IST Service Desk at 973-596-2900 or https://servicedesk.njit.edu.

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