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On March 3, 2021 Canvas experienced an outage from approximately 4:29 PM – 5:16 PM. They are monitoring performance and will report on a root-cause of this problem.

If you have questions please contact servicedesk@njit.edu or 973-596-2900.

On Monday January 25, 2021, at 5:30pm maintenance will be performed that may cause intermittent network connectivity for 1-5 minutes to the following buildings:

• Micro Electronics
• Tiernan Hall
• Colton Hall
• Faculty Memorial Hall
• Student Mall
• Weston Hall
• ECEC

This maintenance window is needed in order to replace an intermittent cable.

Info: IST Service Desk 973-596-2900 http://servicedesk.njit.edu/

On Friday January 22 6:00-6:10am, network maintenance will be performed. During this maintenance window, access to web services such as Webmail, the portal, Canvas and Webex may be intermittent for 3 minutes. Service will be restored by 6:10am.

Information: IST Service Desk 973-596-2900 http://servicedesk.njit.edu/

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Some services may have been intermittent between 11:47 am – 12:08 pm. This issue was caused by a system outage. During this time students, faculty, and staff may have been unable to log into services such as Canvas, Webex, and Pipeline. 

NJIT is working to identify the root cause of the problem.  More information will be available shortly.

Google is experiencing a widespread outage affecting NJIT’s Webmail and related Google Workspace services. We will continue to monitor and provide updates as they’re available.

IST will be applying operational and security updates to several systems from 9 pm Saturday, December 5th, to 11 am Sunday, December 6th, 2020. During this critical activity, many enterprise IT services (e.g. Banner, DegreeWorks, TouchNet, Infosilem) will be unavailable.

Webmail and Canvas will be available throughout most of this maintenance window, however, you may experience intermittent interruptions. Academic research services (e.g. HPC, Big Data), network access and telephone service will not be affected.

If you encounter any issues after 11 am on Sunday please report them to the IST Service Desk at 973-596-2900 or https://servicedesk.njit.edu

Thank you for your patience.

On Tuesday night November 24 11:59pm – Wednesday morning November 25 1:00am, maintenance will be performed on the NJIT VPN server. During this maintenance window, VPN services will be unavailable for 15 minutes. Service will be restored before 1:00am.

Info: IST Service Desk 973-596-2900 or http://servicedesk.njit.edu/

On Sunday night November 1 at 11pm through Monday morning at 1am, IST Core Systems and Telecommunications will be performing maintenance on the campus VPN server in order to install security upgrades.

During this maintenance window, VPN access may be intermittent with brief outages, and one outage lasting up to 20 minutes.

Information: IST Service Desk http://servicedesk.njit.edu/ 973-596-2900

Currently there are intermittent issues with receiving outside telephone calls. We have just been made aware of the issue and do not have an ETA for a fix yet. We will update here with more information.

IST will be applying operational and security updates to several systems from 9 pm Saturday, October 3rd, to 11 am Sunday, October 4th, 2020.  During this critical activity, many enterprise IT services (e.g. Banner, DegreeWorks, TouchNet, Infosilem) will be unavailable.   

Webmail and Canvas will be available throughout most of this maintenance window, however, you may experience intermittent interruptions. Academic research services (e.g. HPC, Big Data), network access and telephone service will not be affected.

If you encounter any issues after 11 am on Sunday please report them to the IST Service Desk at 973-596-2900 or https://servicedesk.njit.edu

Thank you for your patience.

The license server for Matlab, Intel compilers, and Altera isa currently down.

At this time there is no ETA for restoration of service – check here for updates.

arcs@njit.edu

On Monday Sept 14, 2020 9:30am, network service to Fenster Hall 5th and 6th floors was interrupted. Service was restored at 10am.

Information: IST Servicedesk 973-596-2900 http://servicedesk.njit.edu/

Degree works will be unavailable Sept 10th  from 10.00 pm until 10.30 pm due to scheduled maintenance work.

Kindly direct any questions/concerns to Degreeworks@njit.edu.

On Sunday morning September 6, 2020 from 7am – 9am, maintenance will be performed on the wireless network. During this maintenance window, wireless network connectivity will not be available for approximately 15 – 30 minutes in the following buildings: Central King Building, GITC, ECEC, Student Mall, MEC, Micro, Tiernan, Faculty, Cullimore and Weston Halls. The wireless network in other buildings will not be impacted.

Information: IST Service Desk 973-596-2900

Kaltura is currently experiencing slower performance for some accounts. This may impact viewing or embedding Kaltura videos in Canvas as well as MediaSpace. Kaltura is working to restore full access and functionality. Updates will be posted as they become available.”

The visitor parking system will be unavailable on Aug 20th 2020 from 2.15 pm till 3.00 pm for scheduled maintenance. For more information please contact ais@njit.edu.

On Friday August 14 between 7PM to 12AM  –   We will be performing wireless network maintenance.  There will be 5 minutes of Wireless service disruption during this window.

After this maintenance, Wireless Clients will be presented with a new certificate in order to authenticate.  Clients need to accept the new certificate in order to have wireless network connectivity.  In the event that your device does not accept the change, NJITsecure and/or eduroam will need to be deleted from client devices and configure it again.

On Sunday night August 2 at 11pm through Monday morning at 1am, IST Core Systems and Telecommunications will be performing maintenance on the campus VPN server in order to install security upgrades. 

During this maintenance window, VPN access will be intermittent with brief outages, and one outage lasting up to 20 minutes.

Part of this maintenance will include updating the VPN certificate. You may lose your VPN connection and may need to restart your VPN client to update the certificate information.

Information: IST Service Desk http://servicedesk.njit.edu/     973-596-2900

Please be advised that updates to the fall 2020 schedule will be taking place on Tuesday, July 28 from 6:00 AM to 6:00 PM. If you wish to view the schedule, you are advised to wait until Wednesday morning, July 29 at 12:01 AM. If you view the schedule at any point during this time, you should update your browser each time you access the schedule.

Some users have been getting the following error when connecting to Banner Self-Service  “Your connection is not fully secure”.  This is a known issue and is a result of TLS 1.0 and 1.1 approaching end of life.

If you receive this issue please click advanced and then click on Proceed to bnssbpr1.njit.edu (unsafe). If that does not work please try logging into Banner SSB with the Firefox browser.

25Live will be unavailable on July 18 and July 19 due to a planned vendor outage.