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On 6/17/2021 Cisco pushed an unexpected update to NJIT’s Webex service. As a result of this update, the following problems have been observed:

• Students, faculty, and staff have been unable to join Webex meetings

• The Webex Meeting application on mobile devices is not working

• Delays logging into Webex 

• Webex Events are failing to launch

Cisco is aware of this issue and the Information Services & Technology (IST) Division is working with them to resolve these issues. 

In the interim, the following steps have resolved this issue in most cases:

• Uninstall the Webex application on your computer and/or phone

• Restart your device

• Install the latest version of the Webex application

• Start and/or connect to your meeting

Alternatively, Google Meet can be used instead of Webex. 

We appreciate your patience and will be sending out updates as they are made available.

If you have questions or need assistance please contact the IST ServiceDesk at 973-596-2900 or servicedesk@njit.edu.

On Saturday June 12, 2021 2:20pm – 3:35pm, network connectivity from the NJIT campus to the campus website http://www.njit.edu and Canvas was unavailable. Service was restored at 3:35pm. The problem was due to an issue with our Internet2 service provider. Our provider is currently researching the issue.

Information: IST service desk 973-596-2900.

IST will be applying operational, security, and hardware updates to several systems from 8 pm Saturday, June 5th, to 2 pm Sunday, June 6th, 2021.  During this critical activity, many enterprise IT services (e.g. Banner, DegreeWorks, TouchNet, Infosilem) will be unavailable.   

Webmail and Canvas will be available throughout most of this maintenance window, however, you may experience intermittent interruptions. Network access and telephone service will not be affected. 

If you encounter any issues after 2 pm on Sunday please report them to the IST Service Desk at 973-596-2900 or https://servicedesk.njit.edu

Thank you for your patience.

Emergency A/C repairs in the GITC computer room
might require a system shutdown of Lochness and/or Stheno Wed 5/26 or Thur 5/27.
Specifics will be provided as the situation develops.

On May 24 – June 14, IST Telecom and Networks will be upgrading the wireless network.  This upgrade will improve WIFI performance within the buildings.  During this upgrade, a contractor will replace the wireless access points in the following buildings:

• COLTON Hall
• CAMPBELL Hall
• EBERHA​RDT Hall
• FENSTER Hall

During this maintenance, the contractor will replace access points in their existing locations.   Access to the rooms will be coordinated with public safety if needed.

Please direct any questions or concerns to IST Telecom and Networks, telecom@njit.edu.

Starting on Friday April 30th, 2021 9:00pm, to 11:59pm Saturday, May 1st, 2021  CST will upgrade the hardware supporting the Cisco Jabber phone service. The Jabber service is redundant and your mobile device or PC may see an outage for a few seconds during this maintenance period. The maintenance will not impact office telephones.

Information: IST Service Desk 973-596-2900 http://servicedesk.njit.edu/

Kong is permanently out of service and will be turned off on May 5th 
All logins and files are being moved to Lochness           
Please contact ARCS@NJIT.EDU if you require assistance 

Starting on Tuesday April 20, 2021 9:00pm, CST will be upgrading Cisco Jabber software, on NJIT managed computers, to address a recently announced vulnerability.  During this process your computer will receive an updated version of Cisco Jabber and may require a reboot of your computer.

If your NJIT device does not receive an auto update or you are using a personally owned computer / mobile device, please download and install the updated software package from https://ist.njit.edu/software-available-download#c or from your respective (Google/Apple) app stores.

Information: IST Service Desk 973-596-2900 http://servicedesk.njit.edu/

Cisco will be applying updates to NJIT’s Webex Data Center from 10 pm Friday, April 16th, to 3 am, Sunday, April 18th, 2021.  

During this maintenance period, Webex video conferencing will continue to work.  However, recordings will be unavailable at njit.webex.com and new recordings will not be available until Sunday evening.

Previously created recordings, hosted at mediaspace.njit.edu (Kaltura), are not affected and will remain available.

If you encounter any issues after 2 pm on Sunday, please report them to the IST Service Desk at 973-596-2900 or https://servicedesk.njit.edu

Thank you for your patience.

On Thursday April 15, 2021 9:00pm to 11:59pm, CST will upgrade the hardware supporting the Cisco Jabber phone service. The Jabber service is redundant and your mobile device or PC may see an outage for a few seconds during this maintenance period. The maintenance will not impact office telephones.

Information: IST Service Desk 973-596-2900

At approximately 8:40 am Canvas availability became intermittent. Around 9:00, the outage became more widespread and the service was largely unavailable. Canvas is aware of the issue and as of 9:15 service seems to be restored. If you have any questions, please email servicedesk@njit.edu.” 

IST will be applying operational and security updates to several systems from 8 pm Saturday, March 20th, to 2 pm Sunday, March 21st, 2021. During this critical activity, many enterprise IT services (e.g. Banner, DegreeWorks, TouchNet, Infosilem) will be unavailable.

Webmail and Canvas will be available throughout most of this maintenance window, however, you may experience intermittent interruptions. Academic research services (e.g. HPC, Big Data), network access and telephone service will not be affected.

If you encounter any issues after 2 pm on Sunday please report them to the IST Service Desk at 973-596-2900 or https://servicedesk.njit.edu

Thank you for your patience.

On Tuesday March 16, 2021 9:00pm to 11:59pm, CST will upgrade the hardware supporting the Cisco Jabber phone service. The Jabber service is redundant and your mobile device or PC may see an outage for a few seconds during this maintenance period. The maintenance will not impact office telephones.

Information: IST Service Desk 973-596-2900

The financial aid dashboard will be undergoing scheduled maintenance starting March 14th 6 pm until March 15th 8 am.

Brief or intermittent service interruptions may occur between 5am – 7am.

Information Services & Technology (IST) is pleased to announce an upgrade to Highlander Pipeline, the NJIT portal. The upgraded version will improve security by eliminating the need for Adobe flash.  This new environment has been upgraded to current versions of the operating system and database.

The portal will be upgraded on March 15, 2021 and will be accessible via http://my.njit.edu/ . 

The user interface will remain the same.

Please contact the IST Service Desk at (973) 596-2900 or online at http://servicedesk.njit.edu/  if you encounter any issues.

On March 3, 2021 Canvas experienced an outage from approximately 4:29 PM – 5:16 PM. They are monitoring performance and will report on a root-cause of this problem.

If you have questions please contact servicedesk@njit.edu or 973-596-2900.

On Monday January 25, 2021, at 5:30pm maintenance will be performed that may cause intermittent network connectivity for 1-5 minutes to the following buildings:

• Micro Electronics
• Tiernan Hall
• Colton Hall
• Faculty Memorial Hall
• Student Mall
• Weston Hall
• ECEC

This maintenance window is needed in order to replace an intermittent cable.

Info: IST Service Desk 973-596-2900 http://servicedesk.njit.edu/

On Friday January 22 6:00-6:10am, network maintenance will be performed. During this maintenance window, access to web services such as Webmail, the portal, Canvas and Webex may be intermittent for 3 minutes. Service will be restored by 6:10am.

Information: IST Service Desk 973-596-2900 http://servicedesk.njit.edu/

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Some services may have been intermittent between 11:47 am – 12:08 pm. This issue was caused by a system outage. During this time students, faculty, and staff may have been unable to log into services such as Canvas, Webex, and Pipeline. 

NJIT is working to identify the root cause of the problem.  More information will be available shortly.

Google is experiencing a widespread outage affecting NJIT’s Webmail and related Google Workspace services. We will continue to monitor and provide updates as they’re available.

IST will be applying operational and security updates to several systems from 9 pm Saturday, December 5th, to 11 am Sunday, December 6th, 2020. During this critical activity, many enterprise IT services (e.g. Banner, DegreeWorks, TouchNet, Infosilem) will be unavailable.

Webmail and Canvas will be available throughout most of this maintenance window, however, you may experience intermittent interruptions. Academic research services (e.g. HPC, Big Data), network access and telephone service will not be affected.

If you encounter any issues after 11 am on Sunday please report them to the IST Service Desk at 973-596-2900 or https://servicedesk.njit.edu

Thank you for your patience.