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Amazon Web Services (AWS) is currently experiencing an outage of their east coast data center. NJIT services hosted on the AWS platform including Canvas, Maxient, Chrome River for Expenses, Admin Pages, etc. may be impacted as a result of this outage.

IST is continuing to monitor the situation and will provide updates as they become available.

On Friday night, December 17, 11pm – 1am, planned maintenance will be performed supporting authentication for the VPN and WiFi networks.

During this time, authentication to the VPN and the WiFi networks may be intermittent for approximately one minute. This maintenance will not impact VPN and WiFi sessions that are already active.

If you have questions please contact the IST ServiceDesk at 973-596-2900 or servicedesk@njit.edu.

Update: Access to services was restored at approximately 11:50 PM. The IST Division will continue to monitor the situation throughout the night.

December 13: Starting at approximately 11:00 PM, many services, such as Canvas, Webmail, and Highlander Pipline, became unavailable. While the services themselves are available, people are unable to log into them. The Information Services & Technology (IST) Division is aware of the problem and actively working to restore access. Updates will be provided as they are available.

On Friday December 10, 2021 Highland Pipeline became unavailable at 10:10pm. Service was restored at 11:15pm.

Maxient, which is used by the Dean of Students Office for reporting, is currently unavailable. This is a result of a nation-wide Amazon Web Services (AWS) outage: https://www.datacenterdynamics.com/en/news/aws-us-east-1-outage-brings-down-services-around-the-world/

We will continue to monitor the situation and provide updates as they become available.

On Monday December 6, 2021 255pm – 350pm network connectivity for a portion of Fenster Hall 5th floor was unavailable due to hardware failure. Service was restored at 350pm.

Information: IST Service Desk 973-596-2900 http://servicedesk.njit.edu/

Saturday, December 11th – Sunday, December 12th, 2021

IST will be applying operational, security, and hardware updates to several systems from 9pm Saturday, December 11, to 11am Sunday, December 12th, 2021. During this critical activity, many enterprise IT services (e.g. Banner, DegreeWorks, TouchNet, Infosilem) will be unavailable. Webmail and Canvas will be available throughout most of this maintenance window, however, you may experience intermittent interruptions. Network access and telephone service will not be affected.

If you encounter any issues after 11am on Sunday please report them to the IST Service Desk at 973-596-2900 or https://servicedesk.njit.edu.

Thank you for your patience.

On Sunday Nov 21, 2021 350pm – 410pm connectivity to the internet was unavailable. Service was restored at 410pm.

Information: IST Service Desk 973-596-2900 http://servicedesk.njit.edu/

The course evaluation system (Blue) will be down for maintenance beginning at 11:00 PM Friday, November 19 through 4:00 AM on Saturday, November 20. Course evaluations may not be available during this period.

On Monday – Thursday November 15 – 18 at 4am, maintenance will be performed on the WIFI network. During this maintenance window, WIFI access may become intermittent for 5-10 minutes in the buildings listed below:

• 11/15/2021 – ECEC, MEC, Cullimore Hall
• 11/16/2021 – Redwood Hall, Greek Village
• 11/17/2021 – Eberhardt and Fenster Halls
• 11/18/2021 – WEC

Information: IST Service Desk 973-596-2900 http://servicedesk.njit.edu/

On Thursday November 11 at 4am, maintenance will be performed on the WIFI network in Colton, Campbell, and Weston Halls. During this maintenance window, WIFI access may become intermittent for 5-10 minutes in these buildings.

Information: IST Service Desk 973-596-2900 http://servicedesk.njit.edu/

On Wednesday November 3 at 5am, maintenance will be performed on the WIFI network in Faculty, Kupfrian, Tiernan, Cypress Halls, Micro, Student Mall and Central King Building (CKB). During this maintenance window, WIFI access may become intermittent for 5-10 minutes in these buildings.

Information: IST Service Desk 973-596-2900 http://servicedesk.njit.edu/

On Tuesday November 2 and Wednesday November 3 at 5am, maintenance will be performed on the WIFI network in the Student Mall and Central King Building (CKB). During this maintenance window, WIFI access may become intermittent for 5-10 minutes in these buildings.

Information: IST Service Desk 973-596-2900 http://servicedesk.njit.edu/

On Thursday October 28 and Friday October 29 at 5am, maintenance will be performed on the WIFI network in GITC. During this maintenance window, WIFI access may become intermittent for 5-10 minutes within GITC.

Information: IST Service Desk 973-596-2900 http://servicedesk.njit.edu/

Please be advised that at this time, there is an outage for the connection between Webex and Kaltura Mediaspace. During this time, your Webex recordings may not appear in your account in either Mediaspace or in Canvas. Your recordings are still available directly in Webex and can be found by logging in to http://njit.webex.com. As a temporary measure, you may share a link of your recording or download the recording and upload it directly to Kaltura Mediaspace until the situation is resolved. A step-by-step guide on how to do this has been made available for your convenience.

We are currently investigating the situation, and provide an update when the issue is resolved.  
If you have any questions or concerns, please contact the IST Service Desk.

Update: The issue was resolved at around 8:50 am. We are still investigating the root cause of the issue.

We are receiving widespread reports that students, faculty, and staff are unable to access IT Services due to missing vaccination records. This technology block is being applied/displayed erroneously. We are aware of the issue and working to resolve it. More information will be available in the next hour.

Update: This issue, which was first noticed at 12:14 pm, was resolved as of 12:32 pm. This problem was attributed a data refresh process. We are still investigating why the data refresh caused this problem. If you continue to experience problems please contact the IST Service Desk at 973-596-2900.

We are receiving widespread reports that students, faculty, and staff are unable to access IT Services due to missing vaccination records. This technology block is being applied/displayed erroneously. We are aware of the issue and working to resolve it. More information will be available in the next hour.

Our after-hours Service Desk provider, Collegis, is experiencing an intermittent outage with their telephony system. If you are unable to reach them, please either email servicedesk@njit.edu or log in to our self-service portal at servicedesk.njit.edu.

DegreeWorks will be unavailable on Oct 2nd and Oct 3rd for scheduled maintenance.

Kindly direct any questions/concerns to degreeworks@njit.edu.

CIM will be unavailable on Sept 13th 2021 for scheduled maintenance.

Please direct any questions to ais@njit.edu.