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CIM will be unavailable on Sept 13th 2021 for scheduled maintenance.

Please direct any questions to ais@njit.edu.

Scheduled Maintenance: NJIT’s Virtual Private Network (VPN) software will be unavailable on Saturday, September 4 from approximately 11:30 pm – 12:00 midnight. This scheduled outage will allow for software updates that will improve the reliability of VPN.

VPN Outage: There were two VPN outages on Thursday, September 2. The first outage started at 12:46 pm and lasted 12 minutes before service was restored. While the root cause of the problem was being investigated a second longer outage resulted in VPN being unavailable intermittently from 2:12 pm – 3:20 pm . After working with the vendor it was determined that the scheduled maintenance, mentioned above, will prevent future problems.

Please contact the IST Service Desk at 973-596-2900 or servicedesk@njit.edu if you have any additional questions.

VPN Service was restored at 3:20pm. VPN was unavailable from 12:46pm-1pm and 2:12pm – 3:20pm.

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As of September 2, NJIT’s VPN service is experiencing intermittent outages. During this time VPN connections may timeout/fail. We are currently working on resolving the issue and will provide more information as it becomes available.

VPN Service was restored at 3:20pm. VPN was unavailable from 12:46pm-1pm and 2:12pm – 3:20pm.

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As of September 2, NJIT’s VPN service is experiencing intermittent outages. During this time VPN connections may timeout/fail. We are currently working on resolving the issue and will provide more information as it becomes available.

On Saturday night August 14, 2021 there will be a planned campus-wide internet outage. The campus-wide internet will become unavailable starting Saturday night 11pm – Sunday morning 2am to perform scheduled maintenance. There will be three 15-30 minute outages.

During this time, IT services may be unavailable. Campus telephone service will remain available.

If you have questions please contact the IST ServiceDesk at 973-596-2900 or servicedesk@njit.edu.

We appreciate your patience.

On Tuesday night, August 3, 10pm – 2am, planned maintenance will be performed supporting authentication for the VPN and Wireless networks.

During this time, authentication to the VPN and the wireless networks may be intermittent for approximately two minutes.

If you have questions please contact the IST ServiceDesk at 973-596-2900 or servicedesk@njit.edu.

On Saturday, July 31, there will be a planned campus-wide internet outage. The campus-wide internet will become unavailable starting at midnight for approximately 30 minutes to perform scheduled maintenance. 

During this time, IT services may be unavailable. Campus telephone service will remain available.

If you have questions please contact the IST ServiceDesk at 973-596-2900 or servicedesk@njit.edu.

We appreciate your patience.

MyUCID Management will undergo maintenance on Monday, July 19th between the hours of 12:00am – 6:00am. MyUCID account and password management will be unavailable during the maintenance window. Other IT services, e.g. Banner, DegreeWorks, Webmail and Canvas are unaffected and will remain available.

If you encounter any issues after 6am on Monday please report them to the IST Service Desk at 973-596-2900 or https://servicedesk.njit.edu

Thank you for your patience.

On 6/17/2021 Cisco pushed an unexpected update to NJIT’s Webex service. As a result of this update, the following problems have been observed:

• Students, faculty, and staff have been unable to join Webex meetings

• The Webex Meeting application on mobile devices is not working

• Delays logging into Webex 

• Webex Events are failing to launch

Cisco is aware of this issue and the Information Services & Technology (IST) Division is working with them to resolve these issues. 

In the interim, the following steps have resolved this issue in most cases:

• Uninstall the Webex application on your computer and/or phone

• Restart your device

• Install the latest version of the Webex application

• Start and/or connect to your meeting

Alternatively, Google Meet can be used instead of Webex. 

We appreciate your patience and will be sending out updates as they are made available.

If you have questions or need assistance please contact the IST ServiceDesk at 973-596-2900 or servicedesk@njit.edu.

On Saturday June 12, 2021 2:20pm – 3:35pm, network connectivity from the NJIT campus to the campus website http://www.njit.edu and Canvas was unavailable. Service was restored at 3:35pm. The problem was due to an issue with our Internet2 service provider. Our provider is currently researching the issue.

Information: IST service desk 973-596-2900.

IST will be applying operational, security, and hardware updates to several systems from 8 pm Saturday, June 5th, to 2 pm Sunday, June 6th, 2021.  During this critical activity, many enterprise IT services (e.g. Banner, DegreeWorks, TouchNet, Infosilem) will be unavailable.   

Webmail and Canvas will be available throughout most of this maintenance window, however, you may experience intermittent interruptions. Network access and telephone service will not be affected. 

If you encounter any issues after 2 pm on Sunday please report them to the IST Service Desk at 973-596-2900 or https://servicedesk.njit.edu

Thank you for your patience.

Emergency A/C repairs in the GITC computer room
might require a system shutdown of Lochness and/or Stheno Wed 5/26 or Thur 5/27.
Specifics will be provided as the situation develops.

On May 24 – June 14, IST Telecom and Networks will be upgrading the wireless network.  This upgrade will improve WIFI performance within the buildings.  During this upgrade, a contractor will replace the wireless access points in the following buildings:

• COLTON Hall
• CAMPBELL Hall
• EBERHA​RDT Hall
• FENSTER Hall

During this maintenance, the contractor will replace access points in their existing locations.   Access to the rooms will be coordinated with public safety if needed.

Please direct any questions or concerns to IST Telecom and Networks, telecom@njit.edu.

Starting on Friday April 30th, 2021 9:00pm, to 11:59pm Saturday, May 1st, 2021  CST will upgrade the hardware supporting the Cisco Jabber phone service. The Jabber service is redundant and your mobile device or PC may see an outage for a few seconds during this maintenance period. The maintenance will not impact office telephones.

Information: IST Service Desk 973-596-2900 http://servicedesk.njit.edu/

Kong is permanently out of service and will be turned off on May 5th 
All logins and files are being moved to Lochness           
Please contact ARCS@NJIT.EDU if you require assistance 

Starting on Tuesday April 20, 2021 9:00pm, CST will be upgrading Cisco Jabber software, on NJIT managed computers, to address a recently announced vulnerability.  During this process your computer will receive an updated version of Cisco Jabber and may require a reboot of your computer.

If your NJIT device does not receive an auto update or you are using a personally owned computer / mobile device, please download and install the updated software package from https://ist.njit.edu/software-available-download#c or from your respective (Google/Apple) app stores.

Information: IST Service Desk 973-596-2900 http://servicedesk.njit.edu/

Cisco will be applying updates to NJIT’s Webex Data Center from 10 pm Friday, April 16th, to 3 am, Sunday, April 18th, 2021.  

During this maintenance period, Webex video conferencing will continue to work.  However, recordings will be unavailable at njit.webex.com and new recordings will not be available until Sunday evening.

Previously created recordings, hosted at mediaspace.njit.edu (Kaltura), are not affected and will remain available.

If you encounter any issues after 2 pm on Sunday, please report them to the IST Service Desk at 973-596-2900 or https://servicedesk.njit.edu

Thank you for your patience.

On Thursday April 15, 2021 9:00pm to 11:59pm, CST will upgrade the hardware supporting the Cisco Jabber phone service. The Jabber service is redundant and your mobile device or PC may see an outage for a few seconds during this maintenance period. The maintenance will not impact office telephones.

Information: IST Service Desk 973-596-2900

At approximately 8:40 am Canvas availability became intermittent. Around 9:00, the outage became more widespread and the service was largely unavailable. Canvas is aware of the issue and as of 9:15 service seems to be restored. If you have any questions, please email servicedesk@njit.edu.” 

IST will be applying operational and security updates to several systems from 8 pm Saturday, March 20th, to 2 pm Sunday, March 21st, 2021. During this critical activity, many enterprise IT services (e.g. Banner, DegreeWorks, TouchNet, Infosilem) will be unavailable.

Webmail and Canvas will be available throughout most of this maintenance window, however, you may experience intermittent interruptions. Academic research services (e.g. HPC, Big Data), network access and telephone service will not be affected.

If you encounter any issues after 2 pm on Sunday please report them to the IST Service Desk at 973-596-2900 or https://servicedesk.njit.edu

Thank you for your patience.