Scheduled Outage Enterprise IT Service – Saturday, December 5th – Sunday, December 6th, 2020
IST will be applying operational and security updates to several systems from 9 pm Saturday, December 5th, to 11 am Sunday, December 6th, 2020. During this critical activity, many enterprise IT services (e.g. Banner, DegreeWorks, TouchNet, Infosilem) will be unavailable.
Webmail and Canvas will be available throughout most of this maintenance window, however, you may experience intermittent interruptions. Academic research services (e.g. HPC, Big Data), network access and telephone service will not be affected.
If you encounter any issues after 11 am on Sunday please report them to the IST Service Desk at 973-596-2900 or https://servicedesk.njit.edu
Thank you for your patience.
VPN Server Maintenance Tuesday night 11/24 at 11:59pm – 1am
On Tuesday night November 24 11:59pm – Wednesday morning November 25 1:00am, maintenance will be performed on the NJIT VPN server. During this maintenance window, VPN services will be unavailable for 15 minutes. Service will be restored before 1:00am.
Info: IST Service Desk 973-596-2900 or http://servicedesk.njit.edu/
VPN Maintenance 11/1/20 Sunday night 11pm – Monday 1am
On Sunday night November 1 at 11pm through Monday morning at 1am, IST Core Systems and Telecommunications will be performing maintenance on the campus VPN server in order to install security upgrades.
During this maintenance window, VPN access may be intermittent with brief outages, and one outage lasting up to 20 minutes.
Information: IST Service Desk http://servicedesk.njit.edu/ 973-596-2900
Intermittent issues receiving outside telephone calls. Monday October 19, 2020
Currently there are intermittent issues with receiving outside telephone calls. We have just been made aware of the issue and do not have an ETA for a fix yet. We will update here with more information.
Scheduled Outage Enterprise IT Service – Saturday, October 3rd – Sunday, October 4th 2020
IST will be applying operational and security updates to several systems from 9 pm Saturday, October 3rd, to 11 am Sunday, October 4th, 2020. During this critical activity, many enterprise IT services (e.g. Banner, DegreeWorks, TouchNet, Infosilem) will be unavailable.
Webmail and Canvas will be available throughout most of this maintenance window, however, you may experience intermittent interruptions. Academic research services (e.g. HPC, Big Data), network access and telephone service will not be affected.
If you encounter any issues after 11 am on Sunday please report them to the IST Service Desk at 973-596-2900 or https://servicedesk.njit.edu
Thank you for your patience.
Matlab License Server Down – Update: Back up at 11:55AM
The license server for Matlab, Intel compilers, and Altera isa currently down.
At this time there is no ETA for restoration of service – check here for updates.
arcs@njit.edu
Fenster Hall 5, 6th Floors Network Interruption 9/14/20 9:30-10am
On Monday Sept 14, 2020 9:30am, network service to Fenster Hall 5th and 6th floors was interrupted. Service was restored at 10am.
Information: IST Servicedesk 973-596-2900 http://servicedesk.njit.edu/
Degree works unavailable – Sept 10 2020 from 10.00 pm to 10.30 pm
Degree works will be unavailable Sept 10th from 10.00 pm until 10.30 pm due to scheduled maintenance work.
Kindly direct any questions/concerns to Degreeworks@njit.edu.
Wireless Network Maintenance Sunday Sept 6, 2020 7am – 9am
On Sunday morning September 6, 2020 from 7am – 9am, maintenance will be performed on the wireless network. During this maintenance window, wireless network connectivity will not be available for approximately 15 – 30 minutes in the following buildings: Central King Building, GITC, ECEC, Student Mall, MEC, Micro, Tiernan, Faculty, Cullimore and Weston Halls. The wireless network in other buildings will not be impacted.
Information: IST Service Desk 973-596-2900
Kaltura Intermittent Access (8/26/20)
Kaltura is currently experiencing slower performance for some accounts. This may impact viewing or embedding Kaltura videos in Canvas as well as MediaSpace. Kaltura is working to restore full access and functionality. Updates will be posted as they become available.”
Visitor Parking Outage
The visitor parking system will be unavailable on Aug 20th 2020 from 2.15 pm till 3.00 pm for scheduled maintenance. For more information please contact ais@njit.edu.
Wireless Network Maintenance – 08/14 – 7PM to 12AM
On Friday August 14 between 7PM to 12AM – We will be performing wireless network maintenance. There will be 5 minutes of Wireless service disruption during this window.
After this maintenance, Wireless Clients will be presented with a new certificate in order to authenticate. Clients need to accept the new certificate in order to have wireless network connectivity. In the event that your device does not accept the change, NJITsecure and/or eduroam will need to be deleted from client devices and configure it again.
VPN Maintenance 8/2/20 Sunday night 11pm – Monday 1am
On Sunday night August 2 at 11pm through Monday morning at 1am, IST Core Systems and Telecommunications will be performing maintenance on the campus VPN server in order to install security upgrades.
During this maintenance window, VPN access will be intermittent with brief outages, and one outage lasting up to 20 minutes.
Part of this maintenance will include updating the VPN certificate. You may lose your VPN connection and may need to restart your VPN client to update the certificate information.
Information: IST Service Desk http://servicedesk.njit.edu/ 973-596-2900
Fall 2020 schedule – Tuesday, July 28 6:00 AM to 6:00 PM
Please be advised that updates to the fall 2020 schedule will be taking place on Tuesday, July 28 from 6:00 AM to 6:00 PM. If you wish to view the schedule, you are advised to wait until Wednesday morning, July 29 at 12:01 AM. If you view the schedule at any point during this time, you should update your browser each time you access the schedule.
Error about Banner Connection not being secure
Some users have been getting the following error when connecting to Banner Self-Service “Your connection is not fully secure”. This is a known issue and is a result of TLS 1.0 and 1.1 approaching end of life.
If you receive this issue please click advanced and then click on Proceed to bnssbpr1.njit.edu (unsafe). If that does not work please try logging into Banner SSB with the Firefox browser.25Live Outage
25Live will be unavailable on July 18 and July 19 due to a planned vendor outage.
Moodle Upgrade, July 9, 2020
Moodle will be unavailable on July 9 between 12:30 am and 6:30 am while an upgrade is applied to our site. If you have any questions or experience issues outside of that time frame, please contact the IST Service Desk by calling (973) 596-2900 or emailing servicedesk@njit.edu.
Intermittent Internet Connectivity – June 23, 2020 8:15am – 8:45am
On Tuesday June 23, 2020 at 8:15am – 8:45am, internet connectivity to and from NJIT became intermittent. Service was restored at 8:45am.
Info: IST Service Desk 973-596-2900 http://servicedesk.njit.edu/
VPN Server Maintenance Sunday night 6/7 at 11:59pm – Monday morning 6/8 1am
On Sunday night June 7 11:59pm – Monday morning June 8 1am, maintenance will be performed on the NJIT VPN server. During this maintenance window, VPN services will be unavailable for 30 minutes. Service will be restored by 1am.
Info: IST Service Desk 973-596-2900 or http://servicedesk.njit.edu/
Scheduled Outage Enterprise IT Service – Saturday, June 6th – Sunday, June 7th 2020
IST will be applying operational and security updates to several systems from 9 pm Saturday, June 6th, to 11 am Sunday, June 7th, 2020. During this critical activity, many enterprise IT services (e.g. Banner, TouchNet, Infosilem) will be unavailable.
Webmail and Canvas/Moodle will be available throughout most of this maintenance window, however, you may experience intermittent interruptions. Academic research services (e.g. HPC, Big Data), network access and telephone service will not be affected.
If you encounter any issues after 11 am on Sunday please report them to the IST Service Desk at 973-596-2900 or https://servicedesk.njit.edu
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