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Slow login and Duo Multi-Factor on Azure and Office 365 Services, The IST and vendor is investigating the issue.

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We are experiencing operational difficulties with Highlander Pipeline and our actively working on a resolution. If you have any questions please reach out to the Service Desk at 973-596-2900 or help.njit.edu.

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We will be performing maintenance on the Network Authentication Servers that support WIFI and VPN autentication.
This maintenance will be done on Thursday August 17th between 7PM to 3AM.
New connections to WiFi and connections to the remote VPN services may be intermittent for approximately one minute during 8pm – 8am.

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DUO is experiencing an issue with SMS and Phone Call delivery failures to US and Canada numbers and are working to correct the issue as soon as possible. During this issue please use the DUO phone app to request a push authentication or access code for login.

If you are already using the Duo phone app this does not affect you. Any questions please contact the NJIT Service Desk at servicedesk.njit.edu

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To improve the security and reliability of our campus network, the NJIT Information Services & Technology (IST) Networking team will be performing proactive maintenance on Sunday, August 20, 2023 from 7 AM to 11 AM. There will be no internet connectivity or VPN service availability during this time.

All enterprise IT services (e.g. Single Sign On, Banner, DegreeWorks, TouchNet, Infosilem, Webmail, Canvas, etc) will be unavailable.

All research IT services will be unavailable remotely. During the maintenance period active remote (off campus) logins to Lochness will be interrupted, new connections to Lochness will not be possible. On-Campus connectivity to Lochness will not be impacted, nor will any Lochness jobs be affected beyond those connecting from off campus. Will access to other servers/clusters be available? We say All Research IT and then only talk about Lochness…

This maintenance is being performed to upgrade hardware, software, improve security and network reliability as part of our FY23/FY24 Digital Strategy Initiatives.

If you encounter any issues after 11 AM on Sunday August 20, 2023 please report them to the IST Service Desk at 973-596-2900 or https://servicedesk.njit.edu.

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Some Wireless, VPN, campus wired, and residential users experienced intermittent loss in Internet connectivity from approximately Midnight to 5 AM. This issue has been resolved.

This is unrelated to the current inbound phone service issue.

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As of 2:09 AM Friday Aug 11 2023, We are experiencing an outage with Inbound phone service. Out bound calls are not impacted. We are working with our service provider to indentify cause of the issue and resolve the outage. We currently do not have an ETA on service restoration.

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Due to hardware failure in Colton Hall. Services such as internet and telephone will be impacted within the building. We expect services to be restored by 5:45 PM.

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IST will be applying routine operational and security updates to IT systems from 10pm Saturday, Aug. 5th, through 4am, Sunday, Aug. 6th. During this critical activity, many enterprise IT services (e.g. Banner, DegreeWorks, TouchNet, Infosilem) will be unavailable. Webmail and Canvas will be available throughout most of this maintenance window, however, you may experience intermittent interruptions. Network access and telephone service will not be affected. If you encounter any issues after 4am on Sunday please report them to the IST Service Desk at 973-596-2900 or https://servicedesk.njit.edu.

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On Thursday, July 27th from 2:00 AM to approximately 4:30 AM, NJIT Nexus/ServiceNow will be inaccessible due to maintenance.

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Due to the current Data Center outage, Fischer will be unavailable until 8pm Sunday July 23, 2023. We will update here once service has been restored.

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NJIT Data Center Move – July 22, 2023
Please note that the following IT services will be unavailable from 7:00am, Saturday July 22nd – 8:00pm, Sunday July 23rd as we will be moving equipment from NJIT’s data center in GITC to other locations on campus. Following is a listing of affected services: AFS storage, Web servers serving content from AFS, AFS research directories, course directories, afsconnect[1-2], afsaccess[1-4], osl[1-30], ARCS Transportation Databases, COURSE database, CyberRange vCloud, Dynamic Forms, eReport, Facilicad, FTC (Full-Time Certification), GANS (Graduate Award Nomination System), Gitlab servers, Grade Change, High Performance Computing Clusters (Lochness and Stheno), Infosilem, Monarch, MongoDB server, NJIT Go Mobile App, NJIT’s Highlander High Five Appreciation and Recognition Program, PAF, Pay My Tuition, Performance Management Application, Raiser’s Edge reporting databases, Schedule Builder, Spreadsheet Budgeting, myGlobal (Sunapsis), Titanium Schedule, UMLS, UCAN Adjunct Evaluation System, UCAN Graduate (TA/RA) Evaluation System, Visitor Parking, Visitor NET Touch (VNT), Windstar International Tax Navigator

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Highlander Pipeline is currently unavailable. IST is aware of the issue and working with the solution provider to get the issue resolved.
Additional updates will be provided as information becomes available.

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Core Systems will be applying patches to CAMPUS Active Directory Domain Controllers today. These are rolling updates, no disruption to users or services.

Please address any questions or concerns to coresys@njit.edu

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Our Internet service provider reported router issues starting at 9am this morning. This may have impacted some internet applications for few seconds. This issue should be resoved but we are monitoring the issue and will provide more information as needed.

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IST will be applying routine operational and security updates to IT systems from 10pm Saturday, Aug. 5th, through 4am, Sunday, Aug. 6th. During this critical activity, many enterprise IT services (e.g. Banner, DegreeWorks, TouchNet, Infosilem) will be unavailable. Webmail and Canvas will be available throughout most of this maintenance window, however, you may experience intermittent interruptions. Network access and telephone service will not be affected. If you encounter any issues after 4am on Sunday please report them to the IST Service Desk at 973-596-2900 or https://servicedesk.njit.edu.

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Highlander Pipeline and affected services are restored. We’re continuing to monitor the situation and will provide additional updates as necessary.

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Currently Pipeline is experiencing an outage, when a user goes to my.njit.edu they are met with an internal server error. IST is aware of the issue and actively working on a resolution. We will update here with more information as it becomes available.

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IST is aware of an issue affecting ePrint, Banner Document Management, and Degree Works. The affected services are currently inaccessible. We are actively working with the vendor on a resolution. This message will be updated as more information becomes available.

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IST will be performing maintenance of the Banner system beginning 10:00pm Saturday, June 3, through 4:00am Sunday, June 4. During this activity, Banner and dependent services (e.g. Highlander Pipeline, DegreeWorks) will be unavailable. Webmail and Canvas will be available throughout the entire maintenance window. Network access and telephone service will not be affected. If you encounter any issues after 4:00am on Sunday please report them to the IST Service Desk at 973-596-2900 or https://servicedesk.njit.edu.

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