NJIT SOS

IST Unified Communications and Networks will be performing Network maintenance to the equipment servicing Weston6.

This maintenance will be done during several hour(s) between 3:00AM and 4:00AM on November 4.

This will affect all wired devices.

During this maintenance window services will be disrupted for 15 minutes.

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Due to a switch code upgrade failure, wired and wireless connectivity in Cullimore Hall 1st floor & basement may be currently unavailable. IST Unified Communications and Networking (Telecom) is currently on site to resolve this issue.

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The Paper Cut system, which controls the public computing printers and its swipe access, is currently offline. IST is aware of the situation and working to get it operational. We will update the campus community with further information.

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IST Unified Communications and Networks will be performing Network maintenance to the equipment servicing York 3.

This maintenance will be done during several hour(s) between 3:00AM and 4:00AM on October 17.

This will affect all wired devices.

During this maintenance window services will be disrupted for 15 minutes.

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Switch code Upgrade York 2

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York 1 switch code upgrade

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IST will be performing maintenance of the Banner system beginning 10:00pm Friday, Oct 11, through 3:00am Saturday, Oct 12. During this activity, Banner and dependent services (e.g. Highlander Pipeline, DegreeWorks) will be unavailable. Webmail and Canvas will be available throughout the entire maintenance window. Network access and telephone service will not be affected. If you encounter any issues after 3:00am Saturday, please report them to the IST Service Desk at 973-596-2900 or https://servicedesk.njit.edu.

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Wulver HPC cluster will be down for scheduled maintenance Tue, Oct 8th 9:00-21:00.

For information about Wulver, visit https://hpc.njit.edu/

For assistance with Wulver, please email HPC@NJIT.EDU

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The Highlander Nexus platform will be unavailable due to maintance on Wednesday, October 2nd from 11:00 PM to 12:00 AM.

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On Friday, October 4, 2024 at 10pm, IST Core Systems & Cloud Computing will be applying operational and security updates to the DFS servers that support Windows shared folders. During this 15 minute maintenance window, access to your DFS files will become intermittent. We recommend closing open files before 10 PM Friday night.

Info: IST Service Desk servicedesk@njit.edu 973-596-2900

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IST will be applying routine operational and security updates to IT systems from 10pm Saturday, October 5, through 4am Sunday, October 6. During this critical activity, many enterprise IT services (e.g. Banner, DegreeWorks, TouchNet, Infosilem) will be unavailable. Webmail and Canvas will be available throughout most of this maintenance window, however, you may experience intermittent interruptions. Network access and telephone service will not be affected. If you encounter any issues after 4am on Sunday please report them to the IST Service Desk at 973-596-2900 or https://servicedesk.njit.edu.

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Wulver will be down for scheduled maintenance Tue, Sep 10th 9:00-21:00.

One of several updates performed during this update will be deployment of
Cisco two-factor authentication (TFA), similar to what is already deployed
on NJIT websites and VPN.

For assistance with Wulver, please email HPC@NJIT.EDU

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IST will be performing maintenance of the Banner system beginning 10:00pm Saturday, Sept 7, through 4:00am Sunday, Sept 8. During this activity, Banner and dependent services (e.g. Highlander Pipeline, DegreeWorks) will be unavailable. Webmail and Canvas will be available throughout the entire maintenance window. Network access and telephone service will not be affected. If you encounter any issues after 6:00am Monday, please report them to the IST Service Desk at 973-596-2900 or https://servicedesk.njit.edu.

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IST will be performing maintenance of the Banner system beginning 9:00pm Sunday, Aug 18, through 9:00am Monday, Aug 19. During this activity, Banner and dependent services (e.g. Highlander Pipeline, DegreeWorks) will be unavailable. Webmail and Canvas will be available throughout the entire maintenance window. Network access and telephone service will not be affected. If you encounter any issues after 9:00am Monday, please report them to the IST Service Desk at 973-596-2900 or https://servicedesk.njit.edu.

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Wulver will be out of service Monday 08/12 9:00-21:00 for scheduled maintenance. All logins and jobs will be terminated at the start of the outage.

Normally, scheduled maintenance occurs on the second Tuesday of every month. This maintenance was rescheduled to Monday due to SLURM training. Please see http://hpc.njit.edu for details.

For assistance with Wulver, please email HPC@NJIT.EDU

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Gmail is experiencing service degradation. Some Webmail by Google users trying to send emails or save drafts with attachments may experience failures. The Gmail engineering team continues to investigate the issue.

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Some NJIoT wireless users are unable to access the NJIoT Registration Portal to register new devices due to SSL certificate error.
IST is aware of this issue and is currently investigating. Existing NJIoT devices are not impacted by this issue.

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Currently our Service Desk is experiencing problems with their phone line (973-596-2900) we are aware of the issue and are working towards resolving it as soon as possible. The Service Desk can still be reached at either servicedesk@njit.edu or by entering a ticket through the nexus portal. We are sorry for any inconvience this may be causing.

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We are aware that many Windows laptops and desktops may still be impacted. Impacted computers will show the “blue screen of death” error and you will be unable to log in.
Our team is working around the clock to restore devices as quickly as possible. If you are using a device that is impacted by this issue, please be aware of the following options for repair:
Support Options
The PC Support Center located in the PC Mall (located below the Summit St Parking Deck) will be set up to service laptops during the following hours:
· Saturday – 9am – 3pm
· Monday – 7am – 6pm
If you have a desktop computer, please call the service desk at (973)596-2900 or by email servicedesk@njit.edu. Please provide your work location and we will dispatch a technician to that location as soon as possible.

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IST will be performing maintenance of the Banner system beginning 9:00pm Thursday, Jul 18, through 1:00am Friday, Jul 19. During this activity, Banner and dependent services (e.g. Highlander Pipeline, DegreeWorks) will be unavailable. Webmail and Canvas will be available throughout the entire maintenance window. Network access and telephone service will not be affected. If you encounter any issues after 1:00am Friday, please report them to the IST Service Desk at 973-596-2900 or https://servicedesk.njit.edu.

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