NJIT SOS

IST will be performing maintenance of the Banner system beginning 9:00pm Sunday, Aug 18, through 9:00am Monday, Aug 19. During this activity, Banner and dependent services (e.g. Highlander Pipeline, DegreeWorks) will be unavailable. Webmail and Canvas will be available throughout the entire maintenance window. Network access and telephone service will not be affected. If you encounter any issues after 9:00am Monday, please report them to the IST Service Desk at 973-596-2900 or https://servicedesk.njit.edu.

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Wulver will be out of service Monday 08/12 9:00-21:00 for scheduled maintenance. All logins and jobs will be terminated at the start of the outage.

Normally, scheduled maintenance occurs on the second Tuesday of every month. This maintenance was rescheduled to Monday due to SLURM training. Please see http://hpc.njit.edu for details.

For assistance with Wulver, please email HPC@NJIT.EDU

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Gmail is experiencing service degradation. Some Webmail by Google users trying to send emails or save drafts with attachments may experience failures. The Gmail engineering team continues to investigate the issue.

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Some NJIoT wireless users are unable to access the NJIoT Registration Portal to register new devices due to SSL certificate error.
IST is aware of this issue and is currently investigating. Existing NJIoT devices are not impacted by this issue.

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Currently our Service Desk is experiencing problems with their phone line (973-596-2900) we are aware of the issue and are working towards resolving it as soon as possible. The Service Desk can still be reached at either servicedesk@njit.edu or by entering a ticket through the nexus portal. We are sorry for any inconvience this may be causing.

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We are aware that many Windows laptops and desktops may still be impacted. Impacted computers will show the “blue screen of death” error and you will be unable to log in.
Our team is working around the clock to restore devices as quickly as possible. If you are using a device that is impacted by this issue, please be aware of the following options for repair:
Support Options
The PC Support Center located in the PC Mall (located below the Summit St Parking Deck) will be set up to service laptops during the following hours:
· Saturday – 9am – 3pm
· Monday – 7am – 6pm
If you have a desktop computer, please call the service desk at (973)596-2900 or by email servicedesk@njit.edu. Please provide your work location and we will dispatch a technician to that location as soon as possible.

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IST will be performing maintenance of the Banner system beginning 9:00pm Thursday, Jul 18, through 1:00am Friday, Jul 19. During this activity, Banner and dependent services (e.g. Highlander Pipeline, DegreeWorks) will be unavailable. Webmail and Canvas will be available throughout the entire maintenance window. Network access and telephone service will not be affected. If you encounter any issues after 1:00am Friday, please report them to the IST Service Desk at 973-596-2900 or https://servicedesk.njit.edu.

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IST will be applying routine security updates to the AFS fileservers, from 6:45am through 8:00am on Monday, July 22, Tuesday; July 23 and Thursday, July 25. During this time, user home and research directories will be intermittently unavailable as fileservers are rebooted to complete the patching process. If you encounter any issues after this please report them to the IST Service Desk at 973-596-2900 or https://servicedesk.njit.edu

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IST will be applying routine security updates to the AFS fileservers, from 6:45am through 8:00am on Monday, July 22, Tuesday; July 23 and Thursday, July 25. During this time, user home and research directories will be intermittently unavailable as fileservers are rebooted to complete the patching process. If you encounter any issues after this please report them to the IST Service Desk at 973-596-2900 or https://servicedesk.njit.edu

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IST will be applying routine security updates to the AFS fileservers, from 6:45am through 8:00am on Monday, July 22, Tuesday; July 23 and Thursday, July 25. During this time, user home and research directories will be intermittently unavailable as fileservers are rebooted to complete the patching process. If you encounter any issues after this please report them to the IST Service Desk at 973-596-2900 or https://servicedesk.njit.edu

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Core Systems will be applying patches to some of the NJITDM Active Directory Domain Controllers tonight (as well as Tues. & Wed. nights). These are rolling updates with no anticipated disruption to users or services.

Please address any questions or concerns to coresys@njit.edu .

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Wulver will be out of service Tue 7/9 9:00-21:00 for
scheduled maintenance. All logins and jobs will be terminated at the start
of the outage.

Maintenance is scheduled for the second Tuesday of every month. Please see
http://hpc.njit.edu for details.

For assistance with Wulver, please email HPC@NJIT.EDU

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We are curretnly experiencing an authhentication services outage, impacting Webauth authentication and related services. Teams are actively working on resolving the issue and restoring servie.

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NJIT is currently experiencing a phone outage with inbound and outbound calls. Internal phone calls still function normally. IST is aware of the issue and is working with our service provider to resolve it.

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We are curretnly experiencing a localized wired network outage in first floor of York Building, this is impacting wired workstations and office phones. Wireless service on first floor of York Building is not impacted. Networking team is actively working on resolving the issue and restoring servie.

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Wulver will be out of service Tue 6/11 9:00-21:00 for scheduled maintenance. All logins and jobs will be terminated at the start of the outage.

Maintenance is scheduled for the second Tuesday of every month. Please see http://hpc.njit.edu for details.

For assistance with Wulver, please email HPC@NJIT.EDU

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We are currently experiencing a widespread storage related outage that is impacting service performance and availability. Teams are actively working on resolving the issue and restoring service.

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IST will be applying routine operational and security updates to IT systems from 10pm Saturday, June 1, through 4am Sunday, June 2. During this critical activity, many enterprise IT services (e.g. Banner, DegreeWorks, TouchNet, Infosilem) will be unavailable. Webmail and Canvas will be available throughout most of this maintenance window, however, you may experience intermittent interruptions. Network access and telephone service will not be affected. If you encounter any issues after 4am on Sunday please report them to the IST Service Desk at 973-596-2900 or https://servicedesk.njit.edu.

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Network Upgrade Maintenance

IST Unified Communications and Networks (Telecom) will update and replace the networking equipment in the Specht Building. This is being done to increase capacity and increase network performance in the building. We will be performing this upgrade on the following schedule:

Location: Specht
Date: 5/23/2024

Time:
10:00 AM to 4:00 PM

During this scheduled window there will be no WiFi, no wired connectivity and no phone service while the equipment and cables are replaced. The red Emergency phones will not be impacted.

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Wulver will be out of service Tue 5/14 8:00-20:00 for scheduled maintenance. All logins and jobs will be terminated at the start of the outage.

HPC maintenance is scheduled for the second Tuesday of every month. Please see http://hpc.njit.edu for details. For assistance with Wulver, please email HPC@NJIT.EDU

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