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On Tuesday November 2 and Wednesday November 3 at 5am, maintenance will be performed on the WIFI network in the Student Mall and Central King Building (CKB). During this maintenance window, WIFI access may become intermittent for 5-10 minutes in these buildings.

Information: IST Service Desk 973-596-2900 http://servicedesk.njit.edu/

On Thursday October 28 and Friday October 29 at 5am, maintenance will be performed on the WIFI network in GITC. During this maintenance window, WIFI access may become intermittent for 5-10 minutes within GITC.

Information: IST Service Desk 973-596-2900 http://servicedesk.njit.edu/

Please be advised that at this time, there is an outage for the connection between Webex and Kaltura Mediaspace. During this time, your Webex recordings may not appear in your account in either Mediaspace or in Canvas. Your recordings are still available directly in Webex and can be found by logging in to http://njit.webex.com. As a temporary measure, you may share a link of your recording or download the recording and upload it directly to Kaltura Mediaspace until the situation is resolved. A step-by-step guide on how to do this has been made available for your convenience.

We are currently investigating the situation, and provide an update when the issue is resolved.  
If you have any questions or concerns, please contact the IST Service Desk.

Update: The issue was resolved at around 8:50 am. We are still investigating the root cause of the issue.

We are receiving widespread reports that students, faculty, and staff are unable to access IT Services due to missing vaccination records. This technology block is being applied/displayed erroneously. We are aware of the issue and working to resolve it. More information will be available in the next hour.

Update: This issue, which was first noticed at 12:14 pm, was resolved as of 12:32 pm. This problem was attributed a data refresh process. We are still investigating why the data refresh caused this problem. If you continue to experience problems please contact the IST Service Desk at 973-596-2900.

We are receiving widespread reports that students, faculty, and staff are unable to access IT Services due to missing vaccination records. This technology block is being applied/displayed erroneously. We are aware of the issue and working to resolve it. More information will be available in the next hour.

Our after-hours Service Desk provider, Collegis, is experiencing an intermittent outage with their telephony system. If you are unable to reach them, please either email servicedesk@njit.edu or log in to our self-service portal at servicedesk.njit.edu.

DegreeWorks will be unavailable on Oct 2nd and Oct 3rd for scheduled maintenance.

Kindly direct any questions/concerns to degreeworks@njit.edu.

CIM will be unavailable on Sept 13th 2021 for scheduled maintenance.

Please direct any questions to ais@njit.edu.

Scheduled Maintenance: NJIT’s Virtual Private Network (VPN) software will be unavailable on Saturday, September 4 from approximately 11:30 pm – 12:00 midnight. This scheduled outage will allow for software updates that will improve the reliability of VPN.

VPN Outage: There were two VPN outages on Thursday, September 2. The first outage started at 12:46 pm and lasted 12 minutes before service was restored. While the root cause of the problem was being investigated a second longer outage resulted in VPN being unavailable intermittently from 2:12 pm – 3:20 pm . After working with the vendor it was determined that the scheduled maintenance, mentioned above, will prevent future problems.

Please contact the IST Service Desk at 973-596-2900 or servicedesk@njit.edu if you have any additional questions.

VPN Service was restored at 3:20pm. VPN was unavailable from 12:46pm-1pm and 2:12pm – 3:20pm.

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As of September 2, NJIT’s VPN service is experiencing intermittent outages. During this time VPN connections may timeout/fail. We are currently working on resolving the issue and will provide more information as it becomes available.

VPN Service was restored at 3:20pm. VPN was unavailable from 12:46pm-1pm and 2:12pm – 3:20pm.

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As of September 2, NJIT’s VPN service is experiencing intermittent outages. During this time VPN connections may timeout/fail. We are currently working on resolving the issue and will provide more information as it becomes available.

On Saturday night August 14, 2021 there will be a planned campus-wide internet outage. The campus-wide internet will become unavailable starting Saturday night 11pm – Sunday morning 2am to perform scheduled maintenance. There will be three 15-30 minute outages.

During this time, IT services may be unavailable. Campus telephone service will remain available.

If you have questions please contact the IST ServiceDesk at 973-596-2900 or servicedesk@njit.edu.

We appreciate your patience.

On Tuesday night, August 3, 10pm – 2am, planned maintenance will be performed supporting authentication for the VPN and Wireless networks.

During this time, authentication to the VPN and the wireless networks may be intermittent for approximately two minutes.

If you have questions please contact the IST ServiceDesk at 973-596-2900 or servicedesk@njit.edu.

On Saturday, July 31, there will be a planned campus-wide internet outage. The campus-wide internet will become unavailable starting at midnight for approximately 30 minutes to perform scheduled maintenance. 

During this time, IT services may be unavailable. Campus telephone service will remain available.

If you have questions please contact the IST ServiceDesk at 973-596-2900 or servicedesk@njit.edu.

We appreciate your patience.

MyUCID Management will undergo maintenance on Monday, July 19th between the hours of 12:00am – 6:00am. MyUCID account and password management will be unavailable during the maintenance window. Other IT services, e.g. Banner, DegreeWorks, Webmail and Canvas are unaffected and will remain available.

If you encounter any issues after 6am on Monday please report them to the IST Service Desk at 973-596-2900 or https://servicedesk.njit.edu

Thank you for your patience.

On 6/17/2021 Cisco pushed an unexpected update to NJIT’s Webex service. As a result of this update, the following problems have been observed:

• Students, faculty, and staff have been unable to join Webex meetings

• The Webex Meeting application on mobile devices is not working

• Delays logging into Webex 

• Webex Events are failing to launch

Cisco is aware of this issue and the Information Services & Technology (IST) Division is working with them to resolve these issues. 

In the interim, the following steps have resolved this issue in most cases:

• Uninstall the Webex application on your computer and/or phone

• Restart your device

• Install the latest version of the Webex application

• Start and/or connect to your meeting

Alternatively, Google Meet can be used instead of Webex. 

We appreciate your patience and will be sending out updates as they are made available.

If you have questions or need assistance please contact the IST ServiceDesk at 973-596-2900 or servicedesk@njit.edu.

On Saturday June 12, 2021 2:20pm – 3:35pm, network connectivity from the NJIT campus to the campus website http://www.njit.edu and Canvas was unavailable. Service was restored at 3:35pm. The problem was due to an issue with our Internet2 service provider. Our provider is currently researching the issue.

Information: IST service desk 973-596-2900.

IST will be applying operational, security, and hardware updates to several systems from 8 pm Saturday, June 5th, to 2 pm Sunday, June 6th, 2021.  During this critical activity, many enterprise IT services (e.g. Banner, DegreeWorks, TouchNet, Infosilem) will be unavailable.   

Webmail and Canvas will be available throughout most of this maintenance window, however, you may experience intermittent interruptions. Network access and telephone service will not be affected. 

If you encounter any issues after 2 pm on Sunday please report them to the IST Service Desk at 973-596-2900 or https://servicedesk.njit.edu

Thank you for your patience.

Emergency A/C repairs in the GITC computer room
might require a system shutdown of Lochness and/or Stheno Wed 5/26 or Thur 5/27.
Specifics will be provided as the situation develops.

On May 24 – June 14, IST Telecom and Networks will be upgrading the wireless network.  This upgrade will improve WIFI performance within the buildings.  During this upgrade, a contractor will replace the wireless access points in the following buildings:

• COLTON Hall
• CAMPBELL Hall
• EBERHA​RDT Hall
• FENSTER Hall

During this maintenance, the contractor will replace access points in their existing locations.   Access to the rooms will be coordinated with public safety if needed.

Please direct any questions or concerns to IST Telecom and Networks, telecom@njit.edu.