A Duo hardware token is also called a key fob, which is a small device that you can attach to your keychain. If you have a Duo key fob, when you go to log in, you will be expected to enter a code that appears on your key fob to complete the login process.
How does hardware token work?
Once it has been registered to you by going to IST ServiceDesk, showing your ID, and running through the hardware token request process with the ServiceNow Request (see the following request form, please log in with your ucid to access the request form), the next time you log in, you will be presented with a Duo prompt that has an “Enter a passcode” button. Click the button on the screen, then press the power button on your token, then enter the code displayed on the token to the box on your screen.
Requesting hardware token
If you are an active NJIT employee, faculty or staff, you may request a free Duo hardware token from the IST Service desk. Note - Employees must request/pick up their hardware token following the Hardware Token Request process. (See the Duo Hardware Token Request Form). Please log in with your ucid to access the request form.
To request a Hardware token, please submit your request in ServiceNow or contact the IT Services Desk via:
