Hardware Token FAQ

You only need one hardware token. The hardware tokens are portable and can be easily carried with you wherever you are working.

Certainly not.  It is not allowed to share your hardware token, as sharing a hardware token will lead to diminished security and effectiveness of the multi-factor authentication process associated with your account.

Please contact the IST Service Desk immediately.  IST will remove the lost token from Duo in order to protect your NJIT UCID account.  Visit the IST Service Desk, provide a form of ID so that we can validate your identity, and we will provide you with a new hardware token.

If you are seeing this message, your hardware token may be out of sync. Re-sync by generating and entering a new passcode three more times. On the third entry, you should be logged in successfully

Hardware tokens run on a battery and have an expected life span of two years. After they no longer function, total replacement of the hardware token is necessary.  Please contact IST Service Desk to have these tokens replaced.

If you are no longer employed by NJIT, access to all systems and authorization will be revoked as part of the normal off-boarding procedure. Before separating from the University, you should return your hardware token to the IST Service Desk and request the token to be removed from your Duo account.

The steps to remove a hardware token from your account are listed in the How to remove a Device from Duo question below.

There are various reasons you may wish to remove a device from your Duo account.

• The device may no longer be in use
• You may have a new device
• The device has become lost or stolen

You may remove a device within the Manage a Device section of your Duo account. From there you can add or remove devices at your discretion. 

To reduce security risk, make sure you remove lost or stolen devices from your account immediately.  If your lost or stolen device is University-owned, report it to IST Service Desk as soon as possible.