Students: Top 10 Tips for IT Success at NJIT

1. Getting Started:

a. Getting Help: NJIT’s IST Service Desk provides assistance for all technology services, including those listed below. Call 973-596-2900 (check for hours) or submit an issue electronically at anytime.

b. University Computing ID (UCID): The UCID is your main NJIT computing account ID. It’s used to access most services (Moodle, Pipeline, Software Downloads, VPN) –

c. Stay Cyber-Safe: There is a proliferation of malware and phishing scams, and ransomware on the internet, sometimes well-disguised as websites or email. Information on staying safe is available at

d. Password Reset: Change and synchronize all passwords at once using the “Unattended Password Reset” (UPR) tool –

e. Campus Directory: Look up faculty and students and customize your directory entry –

2. Moodle: Moodle is NJIT’s Learning Management System and is used in face-to-face, online, and hybrid courses. Popular features include a class list, the ability to upload files, collect student submitted assignments, gradebook, graded quizzes and threaded discussions.

a. Login   

b. Student Tutorials  

3. Other Teaching and Learning Tools: These tools are frequently used in conjunction with Moodle to enhance a course.

a. WebEx: Use real-time collaboration, shared audio/video, remote class sessions -   

b. Relay: Use Relay to create screen captures and audio recordings -  

c. iTunes U: Download lecture videos -   

d. EndNote: Used by scholars to organize references, images and PDF files.  Cite while you work -  

e. Identify plagiarized work (fully integrated with Moodle) -  

f. Kaltura: Upload and distribute video, audio, and multimedia files -

4. Classroom Support:

a. Computer Classrooms: There are Windows, Mac and Linux labs available. Computer Classrooms (labs) are maintained by the Technology Support Center and scheduled by the Registrar’s office -

b. Teaching Classrooms: Each room has an LCD projector, wired and wireless network access. Classroom equipment is maintained by Instructional Technology and Media Services (ITMS).  

5. My Computing Device

a. Academic Domain: Students can access Windows/Mac computers in the labs using their Academic Domain Account. Academic domain requires your UCID and Academic password to log in.

b. Software Availability: IST provides access to many software titles for download for Windows, Linux, and Mac - Usage varies by software license -

c. Mobile Device: Support for setting-up mobile devices is available online -

6. Academic and Research Computing

a. Highlander AFS (AFS): The Andrew File System - a distributed, location-transparent, cross-operating system, file name space available for use on personally owned computers, lab computers, servers, high performance computing, etc. -

b. High Performance Computing (HPC): There are several computational clusters and shared memory machines for research and advanced coursework -

c. HTCondor: Uses idle cycles on networked computers to run serial or parallel compute-intensive jobs -

d. Git Server: Distributed source code development system, supporting GitLab -

e. Advanced Computing Support: Contact the Office of Academic and Research Computing Systems – ARCS ( for your academic and research needs, including big data -

f. Software: There is a wide spectrum of academic and research software available for Linux systems. A list is available online -

g. HPC and BD Wiki: A wiki for all general and technical aspects of using HPC and big data resources -

7. Staying Connected and Communicating with Others

a. Webmail by Google: This is the email system for faculty, students and alumni.  Your email address is For more information as well as tutorials visit:

b. Virtual Private Network (VPN): Needed to connect to select services from off-campus (software downloads, AFS file shares, and some library databases). Authentication requires UCID and UCID password -

c. Wireless Network: “NJITsecure” encrypts network traffic. Users will remain authenticated without having to reenter credentials (login/password). Authenticate with your UCID and NJITDM password. Alternately, the “NJIT” network is an open/unencrypted network intended for guests (call the IST Service Desk to obtain guest credentials) -

8. Highlander Pipeline: A Portal for University Business

a. Highlander Pipeline Use “Banner Self Service” to view/update personal information (address, contact).

b. Banner Student - Current student information including grades, transcripts, financial aid, billing, etc.

9. Library Services

a. The Van Houten and the Littman Architecture Libraries: There are two libraries - The Van Houten Library -, and the Barbara and Leonard Littman Architecture and Design Library - For more information on the services available visit

b. The Barbara and Leonard Littman Architecture and Design Library -, located in Weston hall, is a branch library, mostly serving students and faculty in the College of Architecture and Design.

10. Finding Help

a. IST Service Desk: NJIT’s IST Service Desk provides assistance for all services listed above.  Call 973-596- 2900 or submit an issue electronically -

b. Tutorials and Training contains training documentation. 

d. Service Outages: Notices of system or feature service outages are posted at and also at

Last Updated: August 30, 2017