Respondus

Respondus prevents you from printing, copying, going to another URL, or accessing other applications during a quiz. If a Canvas or Moodle quiz requires that LockDown Browser be used, you will not be able to take the assessment or quiz with a standard web browser. You may be required to use LockDown Browser with a webcam (Respondus Monitor), which will record you during an online exam.

The webcam can be built into your computer or can be the type that plugs in with a USB cable. Watch this short video to get a basic understanding of LockDown Browser and the webcam feature. A student Quick Start Guide (PDF) is also available.

If virtual machine software is detected on your device, you won't be able to run LockDown Browser, and you'll receive a warning, "The browser can't be used in virtual machine software such as Virtual PC, VMWare, and Parallels." You can find examples of VM software and troubleshooting steps on Respondus's FAQ page for this topic. 

The link for downloading LockDown browser will be provided by the instructor. Download Lockdown Browser and then complete the following steps:

1. Once your download has finished, locate the “LockDown Browser” shortcut on the desktop and double-click it. (For Mac users, launch “LockDown Browser” from the Applications folder.)
2. You will be brought to the Canvas or Moodle login page within the LockDown Browser. If you are in Moodle, click “Login with your UCID” to log in with your NJIT UCID and password and then click Login.
3. Under “My courses,” click on the course in which you have to take the exam that requires the LockDown Browser.
4. After you enter the course, find the exam and click on it.
5. A confirmation prompt will appear. Click the “Start attempt” button. Once a quiz has been started with LockDown Browser, you cannot exit until the Submit all and finish button is clicked.
6. If you are required to use a webcam (Respondus Monitor), you will be prompted to complete a Webcam Check and other Startup Sequence steps.

If you want to take your exam on your iPad, you must ask your instructor to enable this feature from within the course settings and download the LockDown Browser app.

For information about Repondus’s privacy policies, please visit their Privacy Center.

Tips for Ensuring a Smooth Experience while using Lockdown Browser:

• A Live Chat feature is available to help students while Lockdown Browser is going through the ID verification, webcam/system check process. This Live Chat is only available before the exam begins during the initial startup process.
• If you experience technical issues during the exam, speak into the webcam and say out loud what the issue is so it is documented.  
• Make sure Lockdown Browser is fully up to date prior to the exam (start up Lockdown Browser and click the small "i" icon at the top left corner and then click "Check for Updates").
• Access the Help Center while in LockDown Browser so that you can run a Webcam Check and System Check. If you aren't able to pass the system check, you may need to use a different computer or network. You also may want to temporarily disable your antivirus software. Remember to re-enable it after taking the exam.
• Whenever possible, use an ethernet (wired) connection with Lockdown Browser and Monitor. Intermittent lag, timeouts, and dropped/interrupted connections may occur via wireless connection and can cause issues such as Lockdown Browser freezing-up on users with weak/slow connections, quiz answers not being saved or submitted, and embedded images in the quiz loading very slowly or not at all.
• For more information and support, please visit the Respondus Knowledge Center.