ProctorU Live
ProctorU Live+
On this page, you will find:
ProctorU Live+
ProctorU is a live proctoring service that works by connecting you to a proctor who will watch (and listen to) you live, via webcam, while you take your exam online.
In using ProctorU Live+, students need:
- High-speed internet connection
- Webcam (internal or external)
- Microphone and Audio (internal or external)
- NJIT ID or Photo-Issued ID
- Reflective surface such as a small mirror
- To perform an environment check
- Windows or Apple Operating System
- Important Note: Students will be required to have an active Windows license on their computer. ProctorU Live supports the following version of Windows:
- Recommended OS: Windows 10 (10 S mode is not supported)
- Minimum OS: Windows 8 (Windows 10 S mode is not supported)
Recommendations for students in using ProctorU Live+
- Read the Full, Step-by-step instructions on the ProctorU Live+ Process.
- You must first create a ProctorU account and confirm your email address.
- If you do not receive an “invitation” to take a specific exam, you can sign up for an appointment by logging in and searching for the exam by your instructor/course name.
- While ProctorU Live+ is available 24/7, you will need to schedule your proctoring sessions at least 72 hours in advance of the exam to avoid any on-demand scheduling fees. Students are currently responsible for any fees as a result of late scheduling.
- Test your equipment prior to your proctoring session. It is recommended you click on the button that says "Connect to a Live Person" to fully test out your equipment.
- Important Notice for OSX Users: You will need to enable screen sharing in your browser prior to taking the exam.
You should expect the startup process with the proctor to take about 10-15 minutes. However, this time will not affect your exam time.
Helpful Resources
- ProctorU Equipment Requirements
- Exam Day: What to Expect Details
- Test-Taker Resource Center
- ProctorU Privacy Policies
- Questions or Problems? Contact:
- ProctorU LiveChat (Immediate Help with an Account)
- ProctorU Help Center (Immediate Help without an Account, or Non-Urgent Requests)
- ProctorU Support: 855-772-8678
- IST Service Desk: 973-596-2900 or Help.njit.edu
Tips for Ensuring a Smooth Experience while using Live+
- Important: ProctorU recommends that you test your equipment prior to your proctoring session. We recommend you click on the button that says "Connect to a Live Person" to fully test out your equipment.
- Be sure to review the full, step-by-step instructions on creating an account, scheduling an exam, connecting to the proctor, and how you will take your exam using ProctorU Live+.
- For additional information about ProctorU, please visit their General FAQ page.
- For equipment requirements and help, please visit ProctorU’s Equipment FAQ page for additional information.
- Make sure you are logged out of your ProctorU account in all other browser tabs/windows.
- Do a computer/browser restart right before taking the exam.
- Whenever possible, use an ethernet (wired) connection when taking an exam. Intermittent lag, timeouts, and dropped/interrupted connections may occur via wireless connection and can cause issues such as Live+ disconnecting from the exam, freezing-up on users with weak/slow connections, quiz answers not being saved or submitted, and embedded images in the quiz loading very slowly or not at all.