ProctorU Live

ProctorU Live+

ProctorU Live+

ProctorU is a live proctoring service that works by connecting you to a proctor who will watch (and listen to) you live, via webcam, while you take your exam online. 

In using ProctorU Live+, students need:

  • Guardian Browser
  • High-speed internet connection
  • Webcam (internal or external)
  • Microphone and Audio (internal or external)
  • NJIT ID or Photo-Issued ID
  • Reflective surface such as a small mirror
  • To perform an environment check 
  • Windows or Apple Operating System
  • Important Note: Students will be required to have an active Windows license on their computer. ProctorU Live supports the following version of Windows:
    • Recommended OS: Windows 10 (10 S mode is not supported) or MacOS 10.15
    • Minimum OS: Windows 10 (Windows 10 S mode not supported; Guardian Browser requires a 64-bit Windows) or MacOS 10.13 (Oldest still maintained verison) 

Why is ProctorU Live+ for “special cases”?

ProctorU Live+ requires lots of preparation ahead of time with regard to the instructor having the exam digitized, entering exam information into ProctorU's website, and having students sign-up for an exam session. Recommended best practice for entering exam information into ProctorU's site at least two weeks prior to the date of the exam.
Students may also experience long wait times to connect with a live proctor on the day of the exam especially during peak exam times during the semester. 
For these reasons, instructors should consider ProctorU Live+ for high-stakes assessments only. That said, with the amount of overhead and with the potential for delays due to scale-up, ProctorU Live+ should be reserved for "special cases" that will absolutely require live proctoring.

Recommendations for students in using ProctorU Live+

  1. Read the Full, Step-by-step instructions on the ProctorU Live+ Process. 
  2. You must first create a ProctorU account and confirm your email address.
  3. If you do not receive an “invitation” to take a specific exam, you can sign up for an appointment by logging in and searching for the exam by your instructor/course name.
    • While ProctorU Live+ is available 24/7, you will need to schedule your proctoring sessions at least 72 hours in advance of the exam to avoid any on-demand scheduling fees. Students are currently responsible for any fees as a result of late scheduling.
  4. Test your equipment prior to your proctoring session. It is recommended you click on the button that says "Connect to a Live Person" to fully test out your equipment.
    • Important Notice for OSX Users: You will need to enable screen sharing in your browser prior to taking the exam.

You should expect the startup process with the proctor to take about 10-15 minutes. However, this time will not affect your exam time.

Helpful Resources

Tips for Ensuring a Smooth Experience while using Live+

  • Important: ProctorU recommends that you test your equipment prior to your proctoring session. We recommend you click on the button that says "Connect to a Live Person" to fully test out your equipment.
  • Be sure to review the full, step-by-step instructions on creating an account, scheduling an exam, connecting to the proctor, and how you will take your exam using ProctorU Live+. 
  • For additional information about ProctorU, please visit their General FAQ page.
  • For equipment requirements and help, please visit ProctorU’s Equipment FAQ page for additional information.
  • Make sure you are logged out of your ProctorU account in all other browser tabs/windows.
  • Do a computer/browser restart right before taking the exam.
  • Whenever possible, use an ethernet (wired) connection when taking an exam. Intermittent lag, timeouts, and dropped/interrupted connections may occur via wireless connection and can cause issues such as Live+ disconnecting from the exam, freezing-up on users with weak/slow connections, quiz answers not being saved or submitted, and embedded images in the quiz loading very slowly or not at all.