NJIT SOS

On Monday Sept 14, 2020 9:30am, network service to Fenster Hall 5th and 6th floors was interrupted. Service was restored at 10am.

Information: IST Servicedesk 973-596-2900 http://servicedesk.njit.edu/

Degree works will be unavailable Sept 10th  from 10.00 pm until 10.30 pm due to scheduled maintenance work.

Kindly direct any questions/concerns to Degreeworks@njit.edu.

On Sunday morning September 6, 2020 from 7am – 9am, maintenance will be performed on the wireless network. During this maintenance window, wireless network connectivity will not be available for approximately 15 – 30 minutes in the following buildings: Central King Building, GITC, ECEC, Student Mall, MEC, Micro, Tiernan, Faculty, Cullimore and Weston Halls. The wireless network in other buildings will not be impacted.

Information: IST Service Desk 973-596-2900

Kaltura is currently experiencing slower performance for some accounts. This may impact viewing or embedding Kaltura videos in Canvas as well as MediaSpace. Kaltura is working to restore full access and functionality. Updates will be posted as they become available.”

The visitor parking system will be unavailable on Aug 20th 2020 from 2.15 pm till 3.00 pm for scheduled maintenance. For more information please contact ais@njit.edu.

On Friday August 14 between 7PM to 12AM  –   We will be performing wireless network maintenance.  There will be 5 minutes of Wireless service disruption during this window.

After this maintenance, Wireless Clients will be presented with a new certificate in order to authenticate.  Clients need to accept the new certificate in order to have wireless network connectivity.  In the event that your device does not accept the change, NJITsecure and/or eduroam will need to be deleted from client devices and configure it again.

On Sunday night August 2 at 11pm through Monday morning at 1am, IST Core Systems and Telecommunications will be performing maintenance on the campus VPN server in order to install security upgrades. 

During this maintenance window, VPN access will be intermittent with brief outages, and one outage lasting up to 20 minutes.

Part of this maintenance will include updating the VPN certificate. You may lose your VPN connection and may need to restart your VPN client to update the certificate information.

Information: IST Service Desk http://servicedesk.njit.edu/     973-596-2900

Please be advised that updates to the fall 2020 schedule will be taking place on Tuesday, July 28 from 6:00 AM to 6:00 PM. If you wish to view the schedule, you are advised to wait until Wednesday morning, July 29 at 12:01 AM. If you view the schedule at any point during this time, you should update your browser each time you access the schedule.

Some users have been getting the following error when connecting to Banner Self-Service  “Your connection is not fully secure”.  This is a known issue and is a result of TLS 1.0 and 1.1 approaching end of life.

If you receive this issue please click advanced and then click on Proceed to bnssbpr1.njit.edu (unsafe). If that does not work please try logging into Banner SSB with the Firefox browser.

25Live will be unavailable on July 18 and July 19 due to a planned vendor outage.

Moodle will be unavailable on July 9 between 12:30 am and 6:30 am while an upgrade is applied to our site. If you have any questions or experience issues outside of that time frame, please contact the IST Service Desk by calling (973) 596-2900 or emailing servicedesk@njit.edu.

On Tuesday June 23, 2020 at 8:15am – 8:45am, internet connectivity to and from NJIT became intermittent. Service was restored at 8:45am.

Info: IST Service Desk 973-596-2900 http://servicedesk.njit.edu/

On Sunday night June 7 11:59pm – Monday morning June 8 1am, maintenance will be performed on the NJIT VPN server.  During this maintenance window, VPN services will be unavailable for 30 minutes.   Service will be restored by 1am.

Info: IST Service Desk 973-596-2900 or http://servicedesk.njit.edu/

IST will be applying operational and security updates to several systems from 9 pm Saturday, June 6th, to 11 am Sunday, June 7th, 2020.  During this critical activity, many enterprise IT services (e.g. Banner, TouchNet, Infosilem) will be unavailable.   

Webmail and Canvas/Moodle will be available throughout most of this maintenance window, however, you may experience intermittent interruptions. Academic research services (e.g. HPC, Big Data), network access and telephone service will not be affected.

If you encounter any issues after 11 am on Sunday please report them to the IST Service Desk at 973-596-2900 or https://servicedesk.njit.edu

The Grade Change application will be unavailable on Thursday June 11th 5pm-9pm due to a scheduled software upgrade.

The Kong.njit.edu HPC cluster will be out of service from Tue 5/26 to Fri May 29,
for an operating system and scheduler upgrade.

Please see :

Kong transition to Lochness

arcs@njit.edu

On Saturday April 18, 2020 WebEx will be undergoing Emergency Maintenance between 10pm and 3am EST. During this time it is recommended not to host any meetings since users joining after this time will not be in the same session and will not have two way voice and presentation communication.

At around 4:15 pm on 4/16/2020 WebEx began to experience intermittent issues. We are aware of this and are working with the vendor to rectify the issue. We will update this post with more information as it becomes available.

The issues with Google mail was resoled at approximately 12:33 pm on 4/8/2020.

Students, faculty, and staff may experience delays with mail being sent/received. Google is aware of this issue and working to resolve it. We will provide updates as they become available.

Update: Access to Mediaspace was restored as of 10:45 3/30/20.

Mediaspace.njit.edu is currently unavailable. Kaltura (our vendor) is aware of the problem and working to resolve it. We will provide updates as they are available.