NJIT SOS

Please be advised that updates to the fall 2020 schedule will be taking place on Tuesday, July 28 from 6:00 AM to 6:00 PM. If you wish to view the schedule, you are advised to wait until Wednesday morning, July 29 at 12:01 AM. If you view the schedule at any point during this time, you should update your browser each time you access the schedule.

Some users have been getting the following error when connecting to Banner Self-Service  “Your connection is not fully secure”.  This is a known issue and is a result of TLS 1.0 and 1.1 approaching end of life.

If you receive this issue please click advanced and then click on Proceed to bnssbpr1.njit.edu (unsafe). If that does not work please try logging into Banner SSB with the Firefox browser.

25Live will be unavailable on July 18 and July 19 due to a planned vendor outage.

Moodle will be unavailable on July 9 between 12:30 am and 6:30 am while an upgrade is applied to our site. If you have any questions or experience issues outside of that time frame, please contact the IST Service Desk by calling (973) 596-2900 or emailing servicedesk@njit.edu.

On Tuesday June 23, 2020 at 8:15am – 8:45am, internet connectivity to and from NJIT became intermittent. Service was restored at 8:45am.

Info: IST Service Desk 973-596-2900 http://servicedesk.njit.edu/

On Sunday night June 7 11:59pm – Monday morning June 8 1am, maintenance will be performed on the NJIT VPN server.  During this maintenance window, VPN services will be unavailable for 30 minutes.   Service will be restored by 1am.

Info: IST Service Desk 973-596-2900 or http://servicedesk.njit.edu/

IST will be applying operational and security updates to several systems from 9 pm Saturday, June 6th, to 11 am Sunday, June 7th, 2020.  During this critical activity, many enterprise IT services (e.g. Banner, TouchNet, Infosilem) will be unavailable.   

Webmail and Canvas/Moodle will be available throughout most of this maintenance window, however, you may experience intermittent interruptions. Academic research services (e.g. HPC, Big Data), network access and telephone service will not be affected.

If you encounter any issues after 11 am on Sunday please report them to the IST Service Desk at 973-596-2900 or https://servicedesk.njit.edu

The Grade Change application will be unavailable on Thursday June 11th 5pm-9pm due to a scheduled software upgrade.

The Kong.njit.edu HPC cluster will be out of service from Tue 5/26 to Fri May 29,
for an operating system and scheduler upgrade.

Please see :

Kong transition to Lochness

arcs@njit.edu

On Saturday April 18, 2020 WebEx will be undergoing Emergency Maintenance between 10pm and 3am EST. During this time it is recommended not to host any meetings since users joining after this time will not be in the same session and will not have two way voice and presentation communication.

At around 4:15 pm on 4/16/2020 WebEx began to experience intermittent issues. We are aware of this and are working with the vendor to rectify the issue. We will update this post with more information as it becomes available.

The issues with Google mail was resoled at approximately 12:33 pm on 4/8/2020.

Students, faculty, and staff may experience delays with mail being sent/received. Google is aware of this issue and working to resolve it. We will provide updates as they become available.

Update: Access to Mediaspace was restored as of 10:45 3/30/20.

Mediaspace.njit.edu is currently unavailable. Kaltura (our vendor) is aware of the problem and working to resolve it. We will provide updates as they are available.

Update: At approximately 11:30 am, March 27, an intermittent issue with our VMware environment resulted in some services becoming slow or unavailable. This included Highlander Pipeline.  The issue was resolved by 11:50 am.

We are aware of an issue in the data center that may impact access to some services. Right now we are noticing that some services may be slow to load (e.g. Pipeline).  This is being investigated and updates will be made when available.

Update: Webex audio issue was resolved at approximately 3:40 pm, March 25.

Starting at about 2:40 pm, March 25, we have observed problems with Webex voice over IP (VOIP) audio.

Audio in existing rooms has been choppy and participants may not be able to connect to their conference.

We are working with Cisco to fix the issue

Canvas will be performing an upgrade on the media servers that service our account.  This maintenance will affect the ability of users to upload or view hosted audio and video in Canvas and Canvas Studio. Kaltura and other applications will not be affected by the Canvas maintenance.

This event will take place on 3/25/2020 at 3:00 AM EST and will last for up to 2 hours.

Update: Access to Moodle was restored at approximately 5:00 pm.
As of 1:38, March 23, 2020 we have reports of Moodle being slow/unavailable.  The vendor is aware of the problem and is working to resole it.

On Sunday morning, March 15, the system began to expire passwords for users who did not set up their accounts in MyUCID Management. This prevented some users from being able to access IT services (e.g. Canvas, Moodle, Webmail, etc).

This issue was resolved at approximately 8 pm March 16.  If you experienced this problem we encourage you to go to http://myucid.njit.edu and click “Manage Your UCID”. Log on using your UCID and old password.  The claim process will allow you to set a new password. If you have any issues please contact the service desk at servicedesk.njit.edu.