Information Services & Technology

NJIT SOS (Service Outage System)

Residence Hall Authentication service change Thursday 3/21/19 at 10 AM to 10:30 AM   03/19/2019 1:34 pm NJIT Networking is going to change over to a replacement production authentication server for residential wired connections. This will happen between 10 AM and 10:30 AM, on March 21, 2019. During this time all wired authentication sessions will be cancelled causing a loss in wired network connectivity. Residents will have to authenticate to the new […] ... More

The Information Services & Technology (IST) Division provides a full range of central information technology services to support the university’s academic, research, student service, administrative, and public services initiatives.

Quick Links

July 3, 2018 Update

On July 3 NJIT's IST Service Desk will introduce 24/7 phone support, new automated password reset tools, and increased staffing during peak periods.  Learn more about these changes.

Getting Help

On-line: Report your issue online -

By Phone: Call 973-596-2900 or 877-889-7685 (toll free).

Live Chat: text chat 

In-person: The counter in the Student Mall (across from the teaching labs) is open from 8:30 am - 4:30 pm Monday - Friday to provide drop-in support for your computing devices.

Services A-Z: Review services using an alphabetized list



Last Updated: October 16, 2018