Information Services & Technology

NJIT SOS (Service Outage System)

Moodle Service Restored   02/21/2018 1:24 pm Update: Moodle service has been restored at 1:35 PM. Moodle users may experience intermittent service when logging in to Moodle. Users may see an “Error Writing To Database” message or “dmlreadexception” when browsing pages. Users can try to refresh their page as a temporary fix.   ... More

Update: NJITsecure and domain login issues.   02/21/2018 11:34 am Starting Thursday, February 15 faculty and staff may have experienced intermittent problems connecting to the wireless network (NJITsecure) or logging into their computers (NJITDM domain). These interruptions were caused by computers that were infected by malware (QAKBOT) after clicking on links within phishing emails. QAKBOT targets organization’s active directory (AD) accounts, preventing uninfected users from […] ... More

Banner System Maintenance, 2/27/2018, 4:00 AM – 5:00 AM   02/20/2018 11:17 pm On Tuesday, February 27, 2018 at 4:00 AM - 5:00 AM, Banner system will undergo scheduled maintenance. During the maintenance, Internet Native Banner (INB), Banner Self Service (SSB), Registration Self Service, and Highlander Pipeline will be unavailable. Information: IST Service Desk at 973-596-2900 ... More

Domain log in issues - February 20, 2018   02/20/2018 1:43 pm Currently some user may experience trouble logging on to their computers. Please wait 15 minutes before attempting to log in again. IST is aware of the issue and is actively investigating the root cause and hope to have it resolved shortly. If you have any questions please contact the IST Service Desk at 973-596-2900. ... More

The Information Services & Technology (IST) Division provides a full range of central information technology services to support the university’s academic, research, student service, administrative, and public services initiatives.

Quick Links

Getting Help

On-line: Report your issue online -

By Phone: Call 973-596-2900 (Monday - Friday 8 am - 9 pm)

In-person:  Visit the IST Service Desk in the Student Mall Room 44 (Monday - Friday 8 am - 9 pm)

Services A-Z: Review services using an alphabetized list


IST News

June 22, 2016 - Notification of Potentially Compromised NJIT Accounts.
Last month it was revealed that Tumblr experienced a 2013 data breach that compromised 65 million users’ email address and Tumblr passwords. Read more about the data breach and how to protect your accounts here.

June 20, 2016 - NJIT VPN configuration changed. 
NJIT Virtual Private Networking (VPN) will now operate by default in a "split" tunnel mode while connecting to the NJIT network. Read more about the change here.

More IST News...

Last Updated: September 8, 2017