For general information on Residence Halls, please click here.

1: How do I authenticate for normal network access?
2: How do I send e-mail from the Residence Halls?
3: I am having trouble with my computer, who do I contact for help?
4: When I click on "Network Neighborhood," no services appear, and sometimes I get an error message. If there something wrong?
5: My computer is connected to the Residence Hall network. I can see other Residence Hall computers, and can get to the NJIT web page. However, I can't see any other web pages or get to any other service on or off campus. What is wrong?
6: What is DHCP and why is it required?
7: Why has the Residence Hall authentication procedure been put into place?
8: Why do we have to register every 7 days?
9: Doesn't DHCP already register our workstations?
10: Is NJIT an ISP?
11: Why don't the Residence Halls Have Unlimited Internet Access?

 

1: How do I authenticate for normal network access?

For detailed information on authenticating for normal network access, please visit the The Residence Hall Mobile and Wireless Networks Workstation Authentication Page.
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2: How do I send email from the Residence Halls?

For detailed information on sending email from the residence all mail server, please visit the Send Mail Using The Dedicated Residence Hall Mail Server page.
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3: I am having trouble with my computer, who do I contact for Help?

You can call the IST Service Desk at 973-596-2900. They will be able to log your call and forward it to the appropriate group or individual who will be able to help you. When you log a call, you will be given an incident number-- please make a note of it.
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4: When I click on "Network Neighborhood", no services appear, and sometimes I get an error message. If there something wrong?

No there is nothing wrong, at the present time there are no supported services which can appear in the "Network Neighborhood". Some students may create local services on their computers which are available only in the Residence Halls. If you are attempting to get to one of these services you must speak to the student offering the service. We do not recommend you offer local services or attach to services offered by others. If done incorrectly you could open your computer to unwanted intrusions.
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5: My computer is connected to the Residence Hall network. I can see other Residence Hall computers, and can get to the NJIT web page. However, I can't see any other web pages or get to any other service on or off campus. What is wrong?

In order to access services out side the Residence Hall network you must register or authenticate your workstation every 7 days. The complete directions are located in the document titled, Residence Hall authentication, available on the main Residence Hall Documentation Page.
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6: What is DHCP and why is it required?

DHCP stands for Dynamic Host Configuration Protocol, it allows your computer to have all of the required network setting configured automatically. The NJIT campus network is continually changing. Using DHCP allows this change to take place with out interrupting a computer's connectivity. When a change is made in the campus network, DHCP will make the appropriate changes in your computer.
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7: Why has the Residence Hall authentication procedure been put into place?

The automated authentication procedure became a replacement for the paper-based registration procedure. There are over 1,400 potential connections in the Residence Hall; the manual paper-based method of activating ports was no longer timely. The paper-based port registration procedure was eliminated in Spring 2000.

Automated registration allows all ports in the Residence Halls to be kept activate at all times. This eliminates the delays for connecting and moving ports in the Residence Hall network.

The decision to automate the authentication procedure was done in consultation with Residence Life and the Dean of Student Services based on suggestions from students that the manual paper-based method be improved.
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8: Why do we have to register every 7 days?

The period of 7 days was selected as a length of time that was a good median between both convenience and security. The time to authenticate takes approximately 5 seconds and is good for the entire week.
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9: Doesn't DHCP already register our workstations?

DHCP only configures your PC with an IP#. The above automated registration is not related to DHCP. We are not cycling IP#'s. You will still keep the same IP# so long as the PC continues to renew its lease. This is standard for the majority of PCs on campus.
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10: Is NJIT an ISP?

NJIT is not an Internet Service Provider. NJIT does not charge for access and the charge was not absorbed in the room fee. The computer network at NJIT is intended to support the academic pursuits of the university.
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11: Why don't the Residence Halls Have Unlimited Internet Access?

Although limited recreational use is permitted by the Acceptable Use Policy for Cyber Resources, it cannot take priority over the primary activities consistent with the mission of NJIT. Many of NJIT's users need to access their academic resources over the internet connection.
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Last Updated: June 29, 2017