Webmail by Google Web FAQs

For general information on Webmail by Google, please click here.
1: Why is the Webmail by Google webpage not displaying correctly?
2: When I logged into Webmail by Google, they prompted me to Switch Accounts.
3: If I already have a personal Gmail account, can I merge them?
4: If I accidentally delete my mail, can I recover it?
5: How can I create a shortcut to Webmail by Google from my browser?
6: How can I create a shortcut to Webmail by Google from my desktop?
7: What is the maximum attachment size in Gmail?
8: How do I sort my email?
9: What are the Gmail message sending limits?
10: What happened to my email folders?
11: How do I see email headers?
12: How do I create an email template?
13: How do I add one or multiple email signatures?
14: How do I clean up my labels?
15: What happened to my folders under Inbox?
16: How do I setup desktop notifications?
17: How do I set my default reply-to address?
18: Where can I find out more about Gmail?
19: How can I open my old Outlook email file (.MSG) that was saved to the hard drive with Gmail?
20: How do I open Outlook attachments sent to me in an email?
21: How do I set Gmail as my browser's default email client?
22: I can't share my calendar. What are the calendar sharing limitations?
23: Where can I find out more about Tasks?
24: Where can I find out more about Google Groups used at NJIT?

1: Why is the Webmail by Google webpage not displaying correctly in Internet Explorer?

This problem is caused by Internet Explorer's compatibility view mode. To fix this problem, click Tools > Compatibility View Settings, and uncheck the bottom two checkboxes. Also, make sure that google.com is not in the list. If that does not fix it, then uncheck all three checkboxes. If you are still experiencing problems, please contact the IST Service Desk.

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2: When I logged into Webmail by Google, they prompted me to Switch Accounts.

To continue logging into your NJIT webmail by Google account, click the Switch Accounts button.

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3: If I already have a personal Gmail account, can I merge them?

No, it is not possible to merge your personal and NJIT Gmail accounts.

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4: If I accidentally delete my mail, can I recover it?

If you delete your mail from your inbox or any label, you can recover it by moving the message(s) from the trash back into the inbox or label. A message will stay in the trash for only 30 days, after which it is automatically deleted. If you delete your message from the trash, it cannot be recovered.​

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5: How can I create a bookmark/favorite to Webmail by Google in my browser?

​​For more information on how to create a bookmark/favorite, please click here.

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6: How can I create a shortcut to Webmail by Google from my desktop?

(In Windows) Right-click on your desktop, hover over "New," and click on "Shortcut." In the box underneath "Type the location of this item:" enter: "http://webmail.njit.edu" (without the quotes). Click next, then name it whatever you want (e.g.,  "NJIT Email"), and click finish.

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7: What is the maximum attachment size in Gmail?

The maximum attachment size in Gmail is 20 MB. Make sure all attachments are under this limit or they will not be received or delivered.

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8: How do I sort my email?

There is no way to sort email in Gmail. Search is a powerful tool for finding the email you need.

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9: What are the Gmail message sending limits?

Please click here for more information on sending limits in Gmail.

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10: What happened to my email folders?

Gmail doesn't use a folder system. Instead, labels are used to group and organize messages. Labels are more efficient for organizing your email because conversations can have more than one label and they can be searched for by label name. Click here for more information on labels from Google. Click here for a step-by-step guide for label management.

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11: How do I see email headers?

Email headers can be obtained by opening a message, clicking on the drop down arrow to the right of the email address next to the reply button, and selecting the "show original" email item. A new window will open with the complete message and the header.

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12: How do create an email template?

Canned responses let you set up default messages that you can select when composing or replying to a new message. For more information on canned responses, please click here.

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13: How do I add an email signature?

To have one or multiple email signatures in Webmail by Google, the best solution is to use canned responses from Google Labs. Canned responses lets you set up default messages that you can select when composing or replying to a new message. You can then select a canned response with the custom signature of your choice to start your message. For more information on canned responses, please click here. For information from Google on signatures, click here.

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14: How do I clean up my labels? 

Gmail uses message labels instead of folders to identify message subjects. Folders in the old system will be recreated as message labels in the new system. The Inbox Label does not have sub-labels. If you had subfolders under Inbox before migration, they are all listed as individual Labels. Some of your Labels have to be redone after migration because they are of the form: "Label/sub-label" (Click the Gear Icon in the top right corner of the web interface, click Mail Settings, then click the Labels tab to make corrections to your Labels structure).

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15: What happened to my folders under Inbox?

The Inbox Label does not have sub-labels. If you had subfolders under Inbox before migration, they are all listed as individual labels. Some of your Labels have to be redone after migration because they are formatted as "Label/sub-label" (Click the Gear Icon in the top right corner of the web interface, click Mail Settings, then click the Labels tab to make corrections to your Labels structure).

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16: How do I set up desktop notifications?

For information on setting up desktop notifications, please click here.

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17: How do I set my default reply-to address?

For information on setting up your default reply-to address, please click here.

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18: Where can I find more about Gmail?

For more Gmail information, please click here.

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19: How can I open my old Outlook email file (.MSG) that was saved to the hard drive with Gmail?

MSG files (files with extension .msg) can only be opened by Outlook. You can use an online converter  (http://www.coolutils.com/Online/Mail-Converter/) to convert the file to .HTML or .PDF format.

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20: How do I open Outlook attachments sent to me in an email?

Email sent from Outlook as an attachment (.msg file) can only be opened by Outlook. You can save the attachment to your hard drive and use an online converter (http://www.coolutils.com/Online/Mail-Converter/) to convert the file to .HTML or .PDF.

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21: How to set Gmail as my browser's default email client?

Chrome: https://support.google.com/chrome/answer/1382847 

Firefox: https://support.mozilla.org/en-US/kb/change-program-used-open-email-links 

Internet Explorer: Click here to install the Google Toolbar for Internet Explorer.

1. After you install the Google Toolbar, click the wrench icon at the top right corner of your Internet Explorer browser to open the Toolbar Options window. 
2. Scroll down to the "Web-browsing tools" section.
3. Select "Use Gmail for 'Mail To' links."
4. Click "Save." 

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22: I can't share my calendar. What are the calendar sharing limitations?

You can share your calendar, but it's done differently now. An informational video can be found here for calendar delegation. There is a limit on how many users you can send your calendar to in one day. You can currently share your calendar with up to 75 users per day. If you'd like to share your calendars with more users, please wait 24 hours before trying again.

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23: Where can I find out more about Tasks?

For more information about Tasks, please click here.

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24: Where can I find out more about Google Groups as used at NJIT?

For more information about Google Groups as used at NJIT, please click here.

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Last Updated: June 29, 2017