Service Update

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Updated: 7 hours 41 min ago

WebEx Upgrade

Tue, 07/31/2018 - 20:40

Cisco has updated WebEx, NJIT’s desktop conferencing software, to version 33.2.

This version will bring new changes to the WebEx Experience. This includes:

New User Interface: Users should see a new streamlined and more simplistic view. The new interface supports up to viewing 25 video participants in a 5×5 row.

No Download Required: First time users have the option to join a WebEx meeting immediately without having to download the WebEx desktop client.

Ability to stream to Facebook Live: Hosts of WebEx can stream their meeting through Facebook Live.

New Admin Interface: The Webex website will have a new streamlined and simple interface for meeting hosts.

Digital Learning & Technology Support will work to update information and documentation on our NJIT IST Website. If you have any questions, please contact the IST Service Desk at 973-596-2900.

24×7 IST Service Desk Phone Support

Tue, 07/03/2018 - 11:30

NJIT’s IST Service Desk now offers 24/7 phone support. Call the IST Service Desk anytime at (973) 596-2900 or our new toll-free number (877) 889-7685.

In addition to expanded hours, it is possible to:

  • Report an incident or get assistance by emailing servicedesk@njit.edu or visiting servicedesk.njit.edu.
  • Reset your password using the IST website ist.njit.edu/password-resets or calling the IST Service Desk. To protect the confidentiality of your account, you will need to provide your NJIT-ID number as well as your NJIT Photo ID Card number.
  • Receive hardware and software support from the counter in the Student Mall (across from the computing labs).  The counter is open Monday – Friday during business hours.
  • Call Media and Technology Support Services (MTSS) for any issue affecting classroom instruction – (973) 596-3005.

 

Visit the IST website to learn more.