​​For general information about Adobe, please click here.

1: How do I transition from the old Adobe account to the new one?
2: How do I access Adobe products?
3: Do I have to install all the applications again?
4: How do I manage my Adobe Creative Cloud applications and files?
5: After login into Adobe.com website I see only "Buy" options. How can I fix this?
6: I am an NJII employee. How can I get access to the Adobe Creative Cloud products?
7: I am getting expiration error when trying to use Adobe Acrobat DC?

1. How do I transition from the old Adobe account to the new one?

All NJIT employees Adobe accounts are transitioned automatically. From this point forward use Sign in with an Enterprise ID to access Adobe products. Use your UCID and UCID password to log in.

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2. How do I access Adobe products?

To access Adobe products go to www.adobe.com website and click Sign In link on the top right corner. Then, click Sign in with an Enterprise ID to access the new account (in red). 

You will be directed to the Enterprise ID page. Follow the instructions below to sign in:

1). Enter your NJIT email address. 


2). You will be redirected to another page. Choose again Enterprise ID.

3). NJIT Webauth Authentication Service web page will open. Sign in with your UCID and UCID password.

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3. Do I have to install all the applications again?

No, all you have to do is to log out from your old Adobe account and log in with your new Adobe account using Adobe Creative Cloud application.

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4. How do I manage my Adobe Creative Cloud applications and files?

Install Creative Cloud for a desktop to easily manage your Creative Cloud apps and services. 

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5. After login into Adobe.com website, I see only "Buy" options. How can I fix this?

To fix this problem you need to download the "Limited Access Repair" tool. The Limited Access Repair tool allows you to resolve issues associated with the following messages: 

  • Error message: "You may have limited access to Adobe apps or services."
  • The Creative Cloud applications are available in trial mode.
  • Trial expiration.
  • "We are unable to activate [product name]. Product activation is required to use this product...".

The tool works by editing the Adobe-related entries in your host's file so that your computer can access Adobe activation servers and give you full access to the products you have purchased.

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6. I am an NJII employee. How can I get access to the Adobe Creative Cloud products?

If you are an NJII employee and would like to request access to the Adobe Creative Cloud products please contact our Service Desk at 973-596-2900.

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7. I am getting expiration error when trying to use Adobe Acrobat DC?

Adobe Creative Cloud is now available to faculty and staff using single sign-on (SAML) authentication. If you are getting an expiration error when trying to use Adobe Acrobat DC, you need to log out and log in again to authenticate using single sign-on. Please follow one of the two scenarios provided below to reauthenticate.

Scenario A: If you used the old authentication method to access Adobe website and already have Adobe Creative Cloud manager installed on your computer, click here.

Scenario B: If you don't have Adobe Creative Cloud installed on your computer, but you use Adobe Acrobat DC in the past click here

If you still having a problem logging in to Adobe Acrobat DC please contact the Service Desk.

 

Scenario A:

1. Open Adobe Creative Cloud manager.

2. Click the Profile icon at the top right.

2. Choose to Sign Out.

3. Choose: Sign In with an Enterprise ID, and then type your email address (UCID@njit.edu). 

4. When you click on password box you will be redirected to the NJIT login page. Log in with your UCID and UCID password.

Scenario B:

1. Open Adobe Acrobat DC,

2. Click on the Sign In button

3.  Log in with your Enterprise ID. Enter your UCID@njit.edu email.

4. You will be redirected to the NJIT login page. Log in with your UCID and UCID password.

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Last Updated: July 12, 2018