* Winter Session 2015-2016 began on December 22, 2015 and concludes on January 15, 2016 *
With the new year here, all regular NJIT Technology Support Services are back in operation and available. Please contact the IST Helpdesk for technology support needs.
Support info below is for the Winter Break Week of 12/23/15 to 1/3/16 only:
This year winter session classes begin on December 22 and conclude on January 15. There will be no classes from December 24-January 3. Normally, students that are experiencing problems are encouraged to call the help desk at (973) 596-2900. Please be aware that the help desk will be closed from December 25 – January 3. While there are no classes scheduled during that time NJIT has put together the attached guidelines to ensure that Winter Session students are provided with support during this closure. We would encourage you to forward this to email all your students.
If you plan on using any of ITMS’ equipment or services (projector, laptop, etc). Please submit your request as usual at https://itms-request.njit.edu/. Instructional Technology and Media Services’ main office (GITC 0300) will be closed from December 25th-January 3th. If you are having a problem with your classroom or are experiencing an equipment problem give them a call at (973) 596-3005.
If you are planning on using Moodle you should already have access to your course(s). We have started adding students so please feel free to email your class and ask them to verify that they are able to login and see your course. As always, we have a list of tutorials that are available 24x7 at this link Moodle Tutorials
If you run into a problem please contact firstname.lastname@example.org. We have a team of people that will be checking messages while the Help Desk is closed. Please keep in mind that some of us will be traveling during the break so please allow for a 24 hour response time.
Camtasia Relay Support
If you experience a problem using Camtasia Relay please contact email@example.com before December 25th or after January 3rd.
General Computing Questions
For answers to general computing technology questions, please go to: http://ist.njit.edu. There you will find menus along the top page with links to various FAQs and instructions. You can also enter a question in the ASK NJIT box for an automated answer.
Password resets can be done via the self-service webpage at: http://mypassword.njit.edu.
Helpdesk Service Requests
973-596-2900 will not be staffed December 25 – January 3. For winter session issues not resolved using one of the above suggestions, problems can be submitted via web form by going to: http://help.njit.edu and clicking on the “Report your issue online” link. These service requests will be periodically monitored.