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Help Call Statistics
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Help Call Statistics
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The IST Computing Helpdesk staff members assist faculty, staff, students, alumni and visitors with thousands of technology questions each year. The data collected since 1998 has allowed the Helpdesk staff to identify problem areas and improve processes and documentation. The result is an overall decline in the number of logged problems since 2003.
Total Number of Calls | Time Period | Calls Logged | | July 1998 - June 1999 | 14850 | | July 1999 - June 2000 | 16486 | | July 2000 - June 2001 | 18094 | | July 2001 - June 2002 | 20736 | | July 2002 - June 2003 | 24390 | | July 2003 - June 2004 | 23921 | | July 2004 - June 2005 | 18793 | | July 2005 - June 2006 | 15813 | | July 2006 - June 2007 | 16332 |
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