Help Call Statistics

The IST Computing Service Desk staff members assist faculty, staff, students, alumni and visitors with thousands of technology questions each year.  The data collected since 1998 has allowed the Service Desk staff to identify problem areas and improve processes and documentation. 


Total Number of Calls

Time Period

Calls Logged

FY1999

July 1998 - June 1999

12957

FY2000

July 1999 - June 2000

16797

FY2001

July 2000 - June 2001

18026

FY2002

July 2001 - June 2002

20508

FY2003

July 2002 - June 2003

24527

FY2004

July 2003 - June 2004

23641

FY2005

July 2004 - June 2005

18612

FY2006

July 2005 - June 2006

15418

FY2007

July 2006 - June 2007

16398

FY2008

July 2007 - June 2008

16281

FY2009

July 2008 - June 2009

17564

FY2010

July 2009 - June 2010

14285

FY2011

July 2010 - June 2011

14728

FY2012

July 2011 - June 2012

13803

FY2013

July 2012 – June 2013

15127

Last Updated: August 24, 2016