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How do I manage junk mail with Outlook?
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How do I manage junk mail with Outlook?
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This help document applies to Microsoft Office Outlook 2003 and 2007.
Change Junk E-mail protection level
Outlook features a Junk E-mail filter, which can automatically scan your e-mail and move spam into another folder, titled Junk E-mail. The filter is designed to catch the only most obvious spam and send it to your Junk E-mail folder. You can change the settings so that nearly all spam is caught, however some real e-mails may be caught as well.
- On the Tools menu, click Options.
- On the Preferences tab, under E-mail, click Junk E-mail.
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Select the level of protection that you want:
- No Automatic Filtering: Although this turns off the automatic Junk E-mail Filter, Outlook continues to evaluate messages by using the domain names and e-mail addresses in your Blocked Senders List, and also continues to move messages from blocked senders to the Junk E-mail folder.
- Low: If you don't receive many junk e-mail messages and want to see all but the messages that are most obviously junk, select this option.
- High: If you receive a large number of junk e-mail messages, but do not wish to restrict the messages you see to those from senders on your safe lists, select this option. However, you should periodically review messages moved to the Junk E-mail folder, because some legitimate messages may be moved there as well.
- Safe Lists Only: If you receive a large number of e-mail messages, you can alternatively select this option, which will cause any e-mail message that is sent neither from someone on your Safe Senders List nor to a mailing list on your Safe Recipients List to be treated as junk.
Automatically delete Junk E-mail
By default, Junk E-mail is moved to the Junk E-mail folder so you can review what messages have been marked as junk, and check for any false positives. If you feel you do not need to check your junk e-mail, you can tell Outlook to delete junk messages instead.
- On the Tools menu, click Options.
- On the Preferences tab, under E-mail, click Junk E-mail.
- Select the Permanently delete suspected junk e-mail instead of moving it to the Junk E-mail folder check box.
Note: When you permanently delete suspected junk e-mail messages, the messages are immediately deleted and are not moved into the Deleted Items folder.
Blacklist specific senders
Some e-mails may still slip through the Junk E-mail Filter and make it to your Inbox. Outlook allows you to add specific sender addresses to a Junk Senders list. Any further e-mails from that address will then be treated as junk.
- In Inbox, click a message from the sender whose messages you want to automatically delete.
- On the Actions menu, point to Junk E-mail, and then click Add to Junk Senders List.
Mark messages as not spam
Please remember to check your Junk E-mail folder often to protect against false positives. If you find one, you can have Outlook move the e-mail back to the Inbox.
- Select the false positive e-mail from the Junk E-mail folder.
- On the Actions menu, point to Junk E-mail, and then click Mark as Not Junk.
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