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IST HelpDesk

Contacting the IST HelpDesk:

The IST HelpDesk is the central hub for computing information and first point of contact for getting help and reporting issues related to computing technology at NJIT. There is much technology here at NJIT, and many ways to find information or get help with it. Please see your options below.

On-line

Report your issue online.

Please bookmark http://ist.njit.edu/helpline/ for quick access.

Via Instant Message
   
By Phone

(973) 596 - 2900

Monday - Friday, 8am - 7pm
Note: IST HelpDesk hours vary outside of the regular Fall and Spring semesters.

   
In-person

Student Mall Room 48

Monday - Friday, 8am - 7pm
Note: IST HelpDesk hours vary outside of the regular Fall and Spring semesters.

Online References:

Ask real questions in plain language using the Ask NJIT question field below:

FAQs Answers to common questions regarding many of NJIT’s products and services. (more info)
Quick-start

Quick-start guides provide targeted information for new Students, Faculty and Staff, or Alumni. This information is very useful as a refresher for current community members. (more info)

IST Services Informative overview regarding NJIT Computing Accounts, E-mail, Highlander Pipeline, Computing Labs, and other IST-provided services. (more info)
Password Management

IST has implemented a password management system to facilitate the management of multiple passwords. (more info)

A password reset for your UCID and any other associated computer accounts can be initiated at http://mypassword.njit.edu.

 

HelpDesk Incident Statistics

Find out what types of issues people most often contact the IST HelpDesk about. (more info)

IST HelpDesk Personnel