There are many different types of cell phones and personal devices that are popular today. These devices are used to receive email, maintain calendars, text messaging, and as a telephone. Every individual brand has multiple models, and each model may have different capabilities. This is complicated further by differing software depending on the service provider. For instance, there are now four major Blackberry models in common use and four different service providers for each model. Therefore four different implementations of the mobile device software can exist for each of the four different Blackberry models. The proliferation of these devices and the service providers has made it necessary for Academic Computing Services, including the HelpDesk, to define the level of support we can provide.
IST prioritizes support for all primary computing devices such as desktop & laptop computers before support for secondary devices such as phones and other personal devices. Mobile device support consists of email and calendar related issues. In addition, mobile device support is prioritized in the following manner:
- Blackberry and iPhone devices
Any Blackberry or iPhone less than three years old has the highest level of priority for mobile device support.
- All other mobile devices
Any non-Blackberry or iPhone device issues will be addressed as time allows.
Support for Email on Blackberry Devices
Different cellular service providers have different standards and practices when it comes to Blackberry devices. You are advised to contact your service provider (AT+T, Verizon, etc.) to obtain specific information regarding your device.
Students can find information on how to setup their Blackberry for use with their Webmail by Google email account at Webmail by Google IMAP/POP.
Faculty and Staff can find information on how to setup their Blackberry for use with their ADM email account at ADM Generic IMAP/POP.
Support for Email on Apple Products (iPhone, iPod, etc.)
IST offers support to help you, whether you use an iPod for reviewing a course related podcast or an iPhone to access email.
Support information for these devices should always be sought first through Apple.(www.apple.com/support)
Students can find information on how to setup their iPhone or iPod Touch for use with their Webmail by Google email account at Webmail by Google IMAP/POP.
Faculty and Staff can find information on how to setup their iPhone or iPod Touch for use with their ADM email account at Faculty and Staff iPhone Email Configuration.
Please contact the IST HelpDesk at (973) 596-2900 if you still have difficulty with email on your mobile device.
