Information Services and Technology

IST Service Desk

Contacting the IST Service Desk:

The IST Service Desk is the central hub for computing information and first point of contact for getting help and reporting issues related to computing technology at NJIT. There is much technology here at NJIT, and many ways to find information or get help with it. Please see your options below.

On-line

Report your issue online.

Please bookmark https://servicedesk.njit.edu/CherwellPortal/IST for quick access. 

Via Instant Message
   
By Phone

(973) 596 - 2900

Summer Hours: Monday - Friday, 8am - 6pm
Note: IST Service Desk hours vary outside of the regular Fall and Spring semesters.

   
In-person

Student Mall Room 44

Summer Hours: Monday - Friday, 8am - 6pm
Note: IST Service Desk hours vary outside of the regular Fall and Spring semesters.

Online References:

 

FAQs Answers to common questions regarding many of NJIT’s products and services. (more info)
Quick-start

Quick-start guides provide targeted information for new Students, Faculty and Staff, or Alumni. This information is very useful as a refresher for current community members. (more info)

IST Services Informative overview regarding NJIT Computing Accounts, E-mail, Highlander Pipeline, Moodle, Computing Labs, and other IST-provided services. (more info)
Password Management

IST has implemented a password management system to facilitate the management of multiple passwords. (more info)

A password reset for your UCID and any other associated computer accounts can be initiated at http://mypassword.njit.edu.

 

Service Desk Incident Statistics

Find out what types of issues people most often contact the IST Service Desk about. (more info)

IST Service Desk Helpful Staff Members


Last Updated: August 23, 2016