NJIT: Information Services & Technology: Telephone Dialing Instructions

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Telephone Dialing Instructions

The following are instructions for using your NJIT phone.

Legend for Tones: Please Read This First!
*Tone*	*Description*
DIAL TONE	Dial Tones are the long steady sound you hear when you first put the phone to your ear. This means your are able to dial.
RECALL DIAL TONE	Recall dial tones are three short beeps followed by the standard dial tone. This means the switchhook is depressed (the phone is not hung up), and you may dial out.
CONFIRMATION TONE	Confirmation tones are three short tones without a standard dial tone after. This signifies that the action you have attempted was successful, and that you may proceed.
SIREN TONE	Siren tones are tones that alternate between high and low pitches. This signifies a failed action or denied feature.
FAST BUSY TONE	Fast busy tones are tones that consistently beep at a fast rate.This signifies that your call has been blocked and you must attempt later.

*Features*	*Description*	*Procedure*
Automatic Callback (to be called back when a busy extension becomes free)	To activate	Listen for the DIAL TONE. Dial *5. After the DIAL TONE , dial the extension. Once you hear the CONFIRMATION TONE hang up immediately. You will receive a call back.
	When you are called back	Listen for 3 short rings. Pickup the phone and place to your ear. Listen for ringing and wait for the answer.
	To cancel	Listen for the DIAL TONE. Dial #5. Wait for the CONFIRMATION TONE. You may then hang up.
Call Forwarding - All Calls (to have all of your incoming calls ring at another phone)	To activate	Listen for the DIAL TONE. Dial *2. After the DIAL TONE, dial the extension. Once you hear the CONFIRMATION TONE, hang up immediately. Your calls will now be forwarded to the extension you entered.
	To cancel	Listen for the DIAL TONE. Dial #2. Wait for the CONFIRMATION TONE. You may then hang up.
Call Forwarding - Busy/Don't Answer (to provide backup coverage for your incoming calls)	To activate	Listen for the DIAL TONE. Dial *3. After the DIAL TONE, dial the extension. Once you hear the CONFIRMATION TONE, hang up immediately. Your unanswered calls will now be forwarded to the extension you entered.
	To cancel	Listen for the DIAL TONE. Dial #2. Wait for the CONFIRMATION TONE. You may then hang up.
Call Hold (to put a call on hold)	To hold a call	Depress the switchhook. After the RECALL DIAL TONE, dial 4. Wait for the DIAL TONE, then lay down the headset. Be sure you do not hang up the phone.*
	To hold a call and consult with another party	Depress the switchhook. After the RECALL DIAL TONE, dial *4. Wait for the DIAL TONE, then dial the third party's number. You may then converse with the third party.

	To alternate between held calls	Depress the switchhook. After the RECALL DIAL TONE, dial 4. You can immediately begin talking. This will place whatever call you were just on on hold and switch to the previously held call.*
	To return to held call	Hang up your phone. Your phone will then ring. Answer to resume held conversation. This will disconnect the party you were just speaking with.
Call Pick-Up (to answer a ringing phone in your "pick-up" group)	To pick up from an idle phone	Listen for the DIAL TONE. Dial *7. You can immediately begin talking.
	To hold a call and pick up	Depress the switchhook. After the RECALL DIAL TONE, dial 4. Listen for the DIAL TONE. Dial 7. You can immediately begin talking. This places your current call on hold and puts the incoming call through to your line.
	To alternate between held calls.	Depress the switchhook. After the RECALL DIAL TONE, dial 4. You can immediately begin talking. This will place whatever call you were just on on hold and switch to the previously held call.*
	To return to held call	Hang up your phone. Your phone will then ring. Answer to resume held conversation. This will disconnect the party you were just speaking with.
Call Waiting Signal - To Answer (to answer a 1, 2 or 3 beep call waiting signal)	To pick up from an idle phone	Hang up your phone. Your phone will then ring. Answer to begin the new call. This will disconnect the party you were just speaking with.
	To hold a call and answer	Depress the switchhook. After the RECALL DIAL TONE, dial 4. Listen for the DIAL TONE. Dial 9. You can immediately begin talking. This places your current call on hold and puts the incoming call through to your line.
	To alternate between held calls	Depress the switchhook. After the RECALL DIAL TONE, dial 4. You can immediately begin talking. This will place whatever call you were just on on hold and switch to the previously held call.*
	To return to held call	Hang up your phone. Your phone will then ring. Answer to resume held conversation. This will disconnect the party you were just speaking with.
Call Waiting Signal - To send 3 beeps (to send and urgent signal to a busy extension)	To send a three-beep call waiting signal to any extension	Listen for the DIAL TONE. Dial *1. After the DIAL TONE, dial the extension. Once you hear a special audible ring, your alert has been sent. You must then wait for an answer.
Threeway Conversation (to add a third party to an existing call)	To add a third party	Depress the switchhook. After the RECALL DIAL TONE, dial the third party. Once the party answers, or if their is no reply, depress the switchhook again. You and your third party will now be connected to the original call.
	To drop a third party	To drop any member for the threeway call, that member must hang up his/her phone. The remaining two parties can then resume conversation.
	To transfer a call to a third party	Depress the switchhook. After the RECALL DIAL TONE, dial the third party. Once the party answers, announce the call. You may then hang up. This essentially creates a threeway conversation, then drops your connection to the call.
Trunk Queuing - Automatic Route Selection (to be called back when a busy outside line becomes free)	If you dial an access code and an outside number and hear:	1. A CONFIRMATION TONE, hang up your phone. Your call has been placed in the queue and you will receive a callback when ready. If you do not want to be placed in the queue, you must hold until you hear the FAST BUSY TONE, then hang up. 2. A FAST BUSY TONE, hang up your phone. This means the queue is full and you must try again later.
	To correct a dialing error	Depress the switchhook. After the RECALL DIAL TONE, dial *6. Listen for the DIAL TONE, then dial the correct number. You do not need to redial your access code.
	When you are called back	Listen for 3 short rings. Lift your handset and wait until you hear ringing. Your call is automatically dialed for you.
	To remove yourself from queue	Listen for the DIAL TONE. Dial #5. After the CONFIRMATION TONE, hang up your phone.



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Maintained by Information Services & Technology. Date of last update: 08/07/2008 18:21:22

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