Email on Mobile Devices

IST prioritizes support for all primary computing devices such as desktop & laptop computers and then support for devices such as phones, tablets, and other personal devices. Mobile device support consists of email, calendar, and contact related issues.

To set up your mobile device for use with Webmail by Google, follow these three steps:

  1. Enable your IMAP settings inside your Webmail by Google account.
  2. Set your Webmail by Google IMAP/POP Password. This password is not related to your UCID and must be different from your UCID password for security reasons.
  3. Choose your mobile platform:


  • Different cellular service providers have different standards and practices for cellular devices. We suggest you contact your service provider (AT&T, Verizon, etc.) to obtain specific information regarding your device if the instruction links here do not work for your cellular device.
  • Support information for Apple devices can be sought through Apple as well (
  • You can also contact the IST Service Desk ( if you have difficulty with email on your mobile device.
Last Updated: November 9, 2018