Cisco IP Basic Functions

Place a Call (Use any of the following)

  • Lift the handset and enter an extension or phone number
  • Press the Headset or Speakerphone button (it will light up when active)
  • Press the Session button on the right side
  • Press the New Call softkey

End a Call (use any of the following)

  • Replace the handset
  • Press the Release button
  • Press the End Call softkey
  • Press the Headset or Speakerphone button (whichever is lit)

Answer a Call (use any of the following)

  • Lift the handset
  • Press the flashing amber Session button on the right side
  • Press the Answer softkey
  • Press the Headset or Speakerphone button

Forward All Calls

  1. Press the Forward All softkey
  2. Enter a phone number or press the Messages button (to forward to voicemail)
  3. Look for the Forward All icon to verify call forwarding

Cancel Call Forwarding

  • Press the Forward Off softkey

Initiate a Conference Call

  1. From an active call (not on hold), press the Conference button – the active party is placed on hold
  2. Call the second party
  3. When the second party answers, press the Conference button again to join all parties
  4. Repeat these steps to connect up to six people

Transfer a Call

  1. From an active call (not on hold), press the Transfer button
  2. Call the transfer recipient
  3. Press the Transfer button or the Transfer softkey (before or after the party answers)
  4. When the transfer is complete, a confirmation will display on your phone screen

 

Last Updated: June 29, 2017