Department LogoInformation Services and Technology

Departments

The IST Division is organized into six functional departments:

Technology Support Center (TSC) – TSC is the primary user services organization within the IST Division.  TSC operates the IST HelpDesk, Computer Maintenance Facility (CMF), and all campus-wide public computing labs hardware and software.  A team of IT consultants provides specialized support for faculty and staff on advanced software, learning management systems, and other applications. Mission Statement

Core Systems and Operations (CoreSYS) – CoreSYS operates the university’s central computer room and staffs a 24-hour computer operation 5 ½ days per week.  They are responsible for enterprise backups and production support for all enterprise applications. Mission Statement

Telecommunications and Networks (Telecom) – Telecom operates the university’s voice, video, and data networks; wired and wireless connectivity on campus; provides local area network (LAN) administration, and manages the university's external connectivity to the Internet, Internet2, NJEDge.Net, and others.  Telecom also provides specialized network and academic support for the College of Arts & Design. Mission Statement

Academic and Research Computing Systems (A&RCS) – A&RCS supports the instructional and research initiatives of the university by providing the environments necessary to do advanced computational work, general purpose file space, and specialized software and tools including open source and commercial software products. A&RCS also provides specialized instruction and research support to the College of Computing Sciences. Mission Statement

University Information Systems (UIS) – UIS is responsible for the acquisition, development, and maintenance of all enterprise applications including the core business systems, the university portal, learning management systems, mail systems and others. Mission Statement

Instructional Technology and Media Services (ITMS) – ITMS encompasses three different groups. They include the Instructional Resource Center, Instructional Support Services, and Instructional Video Services. ITMS manages classroom support, campus-wide media systems, and special event technology among other things. Mission Statement

Mission Statements:

Technology Support Center:

The Technology Support Center (TSC) provides a customer-centered and responsive technology support structure for the NJIT community. Through the innovative use of information technologies, we provide primary user services consisting of:

  • Hardware and software maintenance and repair for desk-top and notebook computers;
  • Provisioning and management of student computing facilities;
  • The HelpDesk / call center which resolves most issues during initial contact;
  • Centralized management of assistance requests through inter-departmental teamwork;
  • Coaching and instruction for computing systems and software applications, including scientific, mathematical, and business software applications;
  • In-depth support and consultation for technology related projects;
  • Development and publication of comprehensive documentation.

Core Systems and Operations:

The mission of the Core Systems and Operations department is to provide a 24x7 server and storage infrastructure in support of central information technology services.  These critical services include:

  • Server and storage administration for physical and virtual systems
  • NJIT cloud–based resource provisioning
  • Operations management and continuous monitoring of central data center facilities
  • Enterprise system backups and emergency restores
  • Disaster recovery planning

The services provided form an operational foundation upon which the IST division delivers its services and meets customer mission critical needs.

Telecommunications and Networks:

The Telecommunications and Networks Department supports the NJIT community by providing an advanced telecommunications and computer networking infrastructure for electronic voice, video, and data communication services in a reliable, secure, efficient and cost effective manner which facilitates the building of electronic communities and advancement of the university’s mission. The principal services we provide are:

  • Data network administration
  • Telephony
  • Wiring infrastructure design and installation
  • Wireless networking infrastructure
  • Network Security Services and Incident Response
  • Email virus and spam protection
  • Firewall
  • Enterprise Microsoft Administration
  • Technical Support for the School of Architecture

Academic and Research Computing Systems:

Academic and Research Computing Systems (ARCS) supports the instructional and research initiatives of the NJIT community by providing:

  • The environments required to perform advanced computational work;
  • General-purpose file space;
  • Specialized servers, including database, web, and high performance computing resources

The elements of these services are:

  • A single, ubiquitous file system (AFS), identical on all platforms
  • Data integrity and security
  • Availability of open source and commercial software for advanced scientific, engineering, mathematical, and statistical applications;
  • Advanced and high-performance computing resources, both hardware and software; support for all user initiatives in these areas;
  • Documentation and user support.

University Information Systems:

University Information Systems (UIS) provides members of the NJIT community with academic and administrative information systems. We provide systems analysis, design, implementation, and on-going application operations and maintenance for:

  • Enterprise Resource Planning Systems;
  • The Campus Portal;
  • Instructional and Course Management Systems;
  • Content Management Systems;
  • Payment Systems;
  • E-mail Systems
  • The Campus Directory

We deliver optimum solutions to our customers by understanding their business needs and processes to fulfill their roles and responsibilities within the university. We empower our customers by providing business tools and support for efficient information retrieval. We partner with NJIT’s departments to build mission-critical computing infrastructure. We partner with vendors and collaborate with other universities for the advancement of higher education information systems.

Information Technology and Media Services:

There are three groups within the ITMS department that serve the NJIT community: the Instructional Resource Center, Instructional Support Services, and Instructional Video Services:

  • The Instructional Resource Center (IRC) group offers resources and on-site training to assist professors and faculty with using teaching technologies, such as Moodle and Camtasia Relay. The IRC also provides the NJIT teaching community with the use of its faculty resource lab located in the GITC 
  • The Instructional Support Services (ISS) group provides the NJIT teaching staff with large selection of audiovisual and presentation equipment, as well as the assistance and training to use these devices. The ISS focuses on improving the quality of classroom instruction by allowing students, faculty, and staff to borrow these devices for on-campus use. Equipment can be reserved for use by submitting a reservation on our online system here.
  • The Instructional Video Services (IVS) group assists with refining the visual features of your classroom or Distance Learning (DL) activities. The IVS provides assistance with using programs like Camtasia Relay or iMovie by offering seminars and Teaching, Learning, Technology (TLT) sessions throughout the semester and offering one-on-one training. Help with video conferencing and remote/on-site class recordings are also available. The NJIT ITMS main office is located in GITC 0300. To contact the ITMS main phone line, please feel free to call 973-596-3005.

Meet the ITMS Staff